Events Executive

1 week ago

Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

Summary

**Care Connects Us**

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences and trips into journeys. Join a team that is making travel more human, connected and sustainable. Here, everyone's role matters, and your individuality is celebrated.

**About Park Hyatt Melbourne**

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

**Benefits of working with us**
- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1,000 Hyatt properties worldwide for you and your loved ones
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health Insurance

**About the Role**

As the Events Executive - Weddings & Social, you will ensure the preparation and management of weddings and social events complies with Hyatt International's brand standards, whilst consistently exceeding the expectations of our guests. As the principal point of contact for weddings and social events, you will maximize guest satisfaction by providing the highest levels of personalized customer service and helping ensure the financial success of the department through achievement of sales targets and upselling. As our Events Executive - Weddings & Social, you will be required to work Tuesdays - Saturdays.

**Some of the responsibilities include**:

- Manage all wedding & social event leads and conversion
- Together with your Event Planning team, you will be primarily responsible for planning and executing events for the weddings and social markets
- Assist with the preparation of departmental month end reports
- Look after personal 'repeat business' contracts from enquiry to conversion to execution
- Conduct hotel site inspections for prospective and existing clients
- Ensure all details of upcoming events are communicated internally via event confirmations, wedding resumes, attendance at the event confirmation meeting and one-on-one meetings
- Deliver the brand promise and provide exceptional customer service at all times
- Assisting in corporate events where necessary
- You will also assist with the corporate market in the off peak wedding months

**Qualifications**:

- Tertiary qualifications in Hospitality / Event Management or related business education
- Previous sales experience with a five-star hotel or deluxe wedding reception venue with extensive knowledge of the event service operations
- An understanding of different cultural needs for weddings
- Sound knowledge of the wedding and leisure market segments
- A creative aptitude to actively incorporate a sense of originality into individual events
- A strong attention to details, exceptional organisational and time management skills
- Excellent interpersonal and communication skills in order to build rapport with clients
- Well-developed computer skills particularly in the use of MS Office, Event Management Software (Envision) and Room Management Systems (Opera) would be of advantage

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