Customer Relationship Manager

1 week ago

Melbourne, Victoria, Australia Vocus Full time

Hybrid Environment
- Awesome employee benefits and a dynamic team environment
- Do it. Own it. Love it.

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to
**Do it. Own it. Love it**. and that's why they choose to work for us. Here, it's never just a job - we care about what we do and the impact we have, and that's what connects us.

This role enhances our relationships with Key Federal Government customers by working closely and interacting with our key customers teams, drive service improvement opportunities, liaise with our internal teams to provide support that goes above and beyond our customer's expectations. The role holder is expected to be the 'voice of the customer' within Vocus and champion customer satisfaction.

Applicants
**must hold current Australian citizenship** status to meet governmental criteria for NV1 Baseline Clearance, which is essential for this role.

**Responsibilities**:

- Build highly effective working relationships and rapport with customers, going beyond their expectations, achieve results to ensure account retention.
- Identify trends and opportunities for continuous improvements for individual customers - with a focus on demonstrating value, conducting problem management and efficiency gains
- Educate our customers on operational contact points and processes within Vocus
- Be the point of escalation for major incidents maintaining regular customer communications and working closely with internal operational teams within the business to obtain post-incident reviews required by the customer.
- Identify new or potential sales opportunities and engaging with the account director where relevant.

**Skills**:

- At least 3-5 years in a similar role
- Experience working in the Telecommunications & Federal Government preferred
- Proven commitment to providing an exceptional customer experience for our customers.
- A high degree of organisational and presentation skills.

In return, Vocus offers a fast paced and enjoyable workplace committed to its people. We have many awesome employee benefits including hybrid working arrangements, generous discounts on power, gas, mobile and internet, exclusive access to discounts with over 400 retailers, anniversary leave, the option to purchase additional leave and paid superannuation contributions for parental leave - just to name a few.

**Who are we?**

We are Australia's fourth-largest telco and a leading specialist fibre and network solutions provider, connecting Australia to the world. We bring together some great retail brands and build, own, and manage our own fibre networks. We are a challenger business made up of 1,400 diverse personalities who do things differently to make brilliant solutions simple.

  • Workplace Services Manager

    6 days ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    About the roleWe seek a self-motivated, client focused Manager to provide business development, account management, program oversight and direct service delivery to new and existing clients. In collaboration with the Counselling Team, you will develop and promote Relationship Matters' Workplace Services, EAP, and consulting, coaching and training...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia People4U Full time

    Automotive repair industry- Customer solutions focussed- Good base, fully maintained car, laptop, and phone- Do you enjoy working with customers to build relationships and provide solutions?- Do you know how to recognise and act on positive business opportunities?- This is an ideal role for an experienced professional with automotive insurance or repair...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeAccountManagement Full time $120,000 - $260,000

    We are seeking a seasoned customer relationship manager to spearhead the growth and development of our key accounts. As a forward-thinking organization, we strive to build a connected future where everyone can thrive.About the RoleTake ownership for managing key customer relationships to drive customer satisfaction and achieve revenue objectives.Contribute...

  • Customer Relationship Manager

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $123,000

    Account Management OpportunityWe are seeking a highly motivated professional to join our business unit in Victoria. As a key member of our team, you will be responsible for managing customer relationships, introducing new product offerings, and providing exceptional service.Build and maintain strong relationships with customers through excellent...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeInfluencer Full time $90,000 - $120,000

    Drive business growth and excel in relationship management with a leading global provider of adhesives.Job RoleThis dynamic role requires strong communication and influencing skills, focusing on building relationships with key decision-makers and stakeholders.The successful candidate will play a key role in driving revenue growth by managing existing...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $130,000

    Key Roles in Customer GrowthThe Manager is a key position in driving business and delivering exceptional customer outcomes. This role involves providing relevant services to meet customers' needs, while also fostering strong relationships within the team and leadership.Assess customer requirements and offer tailored solutions.Drive business growth through...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $130,000

    We are at the beginning of a once in a generation moment where powerful brands have come together to create one united force.Our team consists of experienced professionals who invite you to bring your boldness and stand out as we connect our people and communities with the latest technology and innovative thinking.The role of Customer Success Specialist is...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $100,000

    Customer Support Role">In this pivotal role, you will be the key point of contact for customers, providing exceptional service and support through your outstanding communication and problem-solving skills.As a dedicated customer advocate, you will handle inbound and outbound calls, manage digital inquiries, and strive to achieve a high level of customer...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $110,000 - $140,000

    Job SummaryWe are seeking a Senior Customer Success Manager to establish lifelong relationships between our organization and customers by advising and equipping them to achieve their customer experience vision.This is an opportunity to join a team that empowers organizations of all sizes to improve loyalty and business outcomes by creating the best...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia Marken Full time

    **Title**:Customer Relationship Manager**Job Purpose**:To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.**Main Duties and Responsibilities**:- Develop excellent working relationships and communicate courteously with the customer in order...