Overnight In-Room Dining Attendant

2 weeks ago

Sydney, New South Wales, Australia Capella Hotel Group Full time

Sydney, NSW, AUS_
- _Full Time_

**About Capella Hotels and Resorts**

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

**Position Summary**
As a vital member of the In-Room Dining team, your primary focus will be on crafting special guest experiences by efficiently delivering orders, amenities, and managing the minibar. You will be an integral part of an enthusiastic team, proud to uphold the highest standards of Capella in curating unforgettable dining experiences for all our guests.

**The Role**
- Stay attentive and anticipate guests' service needs, forming connections to grasp their preferences and provide personalised service.
- Be well-versed in menu items and capable of suggesting combinations and upselling alternatives.
Support colleagues to ensure adequate coverage and swift guest service.
- Relay any additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness in work areas throughout the day by practising clean-as-you-go procedures.
- Deliver orders, ensuring that the correct items are provided to set standards.
- Clear deliveries within the designated time frame.

**Talent Profile**
- Must be available overnight from 10:00 pm to 6:00am (three to five nights a week), including weekends and public holidays (Loadings and Penalty rates)
- Reliable and punctual with strong time-management skills.
- Prior experience in a similar role or capacity is ideal.
- Attention to detail and a proactive mindset are essential.
- Excellent communication skills with a personable and authentic service approach.
Strong command of written and spoken English.
- Valid working rights in Australia.

**What you will receive with Capella Sydney**
- Be a part of likeminded team members who share knowledge to be successful
- Work with beautifully crafted spaces in a Heritage building
- Complimentary hotel meals
- Uniform provided and laundered
- Ability to grow and develop within and opportunities with the group

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