Infrastructure Technical Lead

**Infrastructure Technical Lead**

Melbourne, Australia
- Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions._

**COMPANY OVERVIEW**

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

**THE OPPORTUNITY**

CONTEXT:
Our IT team is dedicated to managing the IT Infrastructure, Cloud computing needs and the Cloud infrastructure at Ivalua. With over 60 global team members mainly based in the USA, France and India, the IT team keeps growing to satisfy our growth.

ROLE:
Reporting to the Global IT Director, you will act as the technical lead for Infrastructure activities but also be involved in SOC and IT Clients Operations activities. You will cover a large geographical scope with the APAC region (with datacenters hosted in Australia & Singapore) but also assist the US & EMEA teams.

**WHAT YOU WILL DO WITH US**
- Part of the APAC IT team and member of the Global Infrastructure team (AMER, APAC, EMEA), with a close relationship with EMEA & AMER infrastructure team leads
- Collaborate and contribute on technical projects infrastructure.
- Key contributor for the Build of APAC global infrastructure & clients infrastructure setup
- Responsible for the quality of the datacenter operations for APAC region: operations preparation, communication, execution, etc.
- Ensuring that we meet our SLA (availability & performance) and that vulnerability patching, incident closure, backups, logging, DRP and other IT operations are well managed
- Ensure continuity between AMER closure and EMEA opening, and act as part of our follow the sun organization
- Analyze, diagnose, troubleshoot and resolve servers, software, network and other potential IT build, deployment issues
- Assist in troubleshooting issues as they arise with ability to prioritize
- Communicate and interact effectively with internal stakeholders and team members about the issues being troubleshot
- Support Project and Application Maintenance teams on our Commercial Cloud, and ITAR Platforms as functional & part time team member of APAC Client Ops team
- Create proper documentation, diagrams and other detailed instructions and procedures qualifications
- Enforce security protocols, and ensure system and network integrity
- Develop/Suggest automation workflows improvements for repetitive and manual tasks
- Part time activity with the SOC scope (SOC analyst role) especially to cover the Pacific time zone

**YOUR PROFILE**

If you have the experience and strengths below this role could be for you:
**Mastery**:
Administration of Windows & Linux servers, Public Cloud computing (Azure), Active directory administration, OS & software patching

**Proficient**:
Virtualization (Hyper-V), Scripting (Powershell), backup solutions, Networking (DNS, DHCP, TCP/IP, Routing, Firewall, WAN, etc.), NT File System, Group Policy, RDS, SSL/TLS protocols, DDoS (Distributed Denial of Service), WAF (Web Application Firewall), SOC tools: SIEM & EDR, some exposure to IaC (Terraform, Ansible, Semaphore, etc.)

**Basic knowledge**:
**Other skills & experience**:
**Required experience**:
**"Nice to have" experience**:
Cybersecurity experience. Experience in an international company & team.

**Soft skills**:
Stress handling, leadership, team player, good communication, problem solving attitude, strong reporting skills. Good documentation writing skill.

**WHAT HAPPENS NEXT**

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

**LIFE AT IVALUA**
- Hybrid working model (3 days in the office per week),
- We're a team dedicated to pushing the boundaries of product innovation and technology,
- Sustainable Growth, Privately Held,
- A stable and cash-flow positive Company for 10 years,
- Snacks and weekly lunches in the office,
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity,
- Unlock and unleash your full professional potential with our exceptional training and career development program,
- Join a dynamic