Business Assurance And Controls Manager

**Req ID**: 83791
**Department**: AR Controls Office
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
This role sits within the Complaints, Remediation & Events Assurance team and is a dual role which serves the line 1 Risk support for the Customer Resolution and Remediation Portfolio, as well as assisting in the E2E value chain oversight and accountability.
You will be responsible for supporting and contributing to the E2E value chain risk assessments, risk related change management, events management, controls design and general assurance advice. This involves continuous touch points with key business stakeholders to understand risk and controls data outside the CR&R Portfolio, investigation of data quality anomalies, and identification of data trends and hot spots in relation to the E2E process/value chain.
In addition, you will be required to have a good understanding of the external risk landscape will need to be understood, reviewed and assessed including control design for CPS 230, HIPS and Amplified.
You will also play an active role to drive improvement in Risk capability/culture/awareness and promote Operational Risk Management.
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent
**Work Hours**: Full Time
What will your day look like?
**This role is accountable for**:
Facilitating and participating in Risk Management Forums (RMFs) including preparation and presentation of specialist content for the E2E forums (example ERGF, CGF, CAF etc)
Building and maintaining relationships including influencing stakeholders across multiple portfolios to uplift the E2E risk and control environment
Providing control objectives and compliance support (incl. support of control design) including value chain controls relied upon by the businesses
Maintaining and managing risk data completeness and quality in NFR Hub
Supporting the E2E value chain with reviewing their risk profiles and control environment. Overseeing and supporting the E2E value chain with risk treatment plans. Overseeing and supporting the E2E value chain with regular risk reviews (e.g., High/Extreme risk reviews etc)
Providing guidance to the Business on how to conduct change risk impacts and risk assessments (incl. CRMA/ORAs) and how to manage risks related to change implementation
Risk advisory support to the Business with making informed decisions on risk management
Working with the Business and Control Owners to develop remediation plans
Supporting the Business and Control Owners in developing effective controls both in the business and for the E2E risk management to manage key risks
Identifying and developing opportunities to automate and simplify the controls environment
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Deep experience across the CR&R, retail distribution and product lifecycle to enable E2E oversight of value chain processes
Experience in risk management/ compliance; OR internal / external auditing
Ability to collaborate with multiple stakeholders across the E2E value chain (i.e., 4+ Portfolios) to develop effective operational risk management solutions
Able to develop and use analytical insights and data across the E2E value chain to identify opportunities to better balance risk with customer propositions and help drive critical business decisions by analysing metrics, designing reports and writing risk submissions
A desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities
Willingness to look at things differently, effectively challenge the status quo and innovate the CRR Assurance solutions and service provided to the Retail Division
Strong stakeholder engagement skills and ability to build relationships across the value chain through a collaborative approach
Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
The customer's biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other's growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
You're not expected to have 100% of these skills. At ANZ a growth mindset is