It Support Analyst

Join to apply for the IT Support Analyst role at Wastecare GroupJoin to apply for the IT Support Analyst role at Wastecare GroupJob DescriptionEstablished in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK.
We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK.
Our growth and success are due to our commitment to providing our clients with a first-class service combined with the highest environmental standards.
As a private company, we are continually investing in innovative technology and sustainable growth.
This has enabled us to combine a deep understanding of our clients' requirements with a uniquely flexible service that can be readily tailored to any organisational requirement, within an evolving market and ever-changing regulationJob DescriptionEstablished in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK.
We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK.
Our growth and success are due to our commitment to providing our clients with a first-class service combined with the highest environmental standards.
As a private company, we are continually investing in innovative technology and sustainable growth.
This has enabled us to combine a deep understanding of our clients' requirements with a uniquely flexible service that can be readily tailored to any organisational requirement, within an evolving market and ever-changing regulationReporting toIT Services ManagerKey DutiesPart of the IT Service Desk team responsible for ensuring colleagues maximize the use of systems and equipment.Provide first and second line support for all IT & communication software, systems, and technologies used by the group.Utilise a wide range of IT skills in a predominantly Microsoft environment.Looking for an enthusiastic and bright individual to join a welcoming and experienced team.Primary focus on application support, but the role is varied and covers all aspects of IT and telecoms.Play a key part in projects to further improve systems and services.Windows 10 and 11Office 365, including SharePoint 365 developmentMicrosoft SQL & Reporting ServicesBespoke applications encompassing CRM & ERP, with web, Android tablet, and touchscreen PC clientsMobile device management using AirWatch and SotiWindows ServerVMWareEssential RequirementsPrevious application support experienceCustomer focused approach with excellent communication skillsLogical approach to problem solvingMS Office installation, configuration, administration and supportNice To HaveAbility to understand and write SQL queriesHNC or better in a computer-related disciplineA sense of humourAbility to work under pressureGood organisation skillsPersonality TypePASSIONATE – We care about our colleagues and our customers.
You'll be passionate about delivering an exceptional service.CHALLENGING – we're always looking to improve and find the best way.DETERMINED – Things aren't always easy, and change is hard, but we need to keep evolving.
You'll want to see things through to completion, even when the going gets tough.GROUNDED – We're down to earth and straight-talking, this isn't a glamourous industry, but it is fascinating, and you'll need to be comfortable dealing with a wide range of personalities.INTELLIGENT – Our business is complicated, and you'll need to be able to pick things up quickly, even when they're new conceptsWe OfferGenerous holiday allowance starting with 30 days holidays (including Bank Holidays)Flexible start and finish times – with a focus on resultsDeath in service benefit – 2 x your annual salaryContributory pension schemeDiscounts on our refurbished IT and domestic appliancesSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyReferrals increase your chances of interviewing at Wastecare Group by 2xSign in to set job alerts for "Information Technology Support Analyst" roles.We're unlocking community knowledge in a new way.
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