IT Support Analyst

3 weeks ago

Brisbane, Queensland, Australia Alliance Automation Full time

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Join Alliance Automation: Where Excellence Meets Opportunity

Empowering Australian Industry through secure digital solutions, smart automation, and cutting-edge electrical engineering. At Alliance Automation, we believe our people are our greatest asset. With a strong foundation built on integrity, trust, and honesty, we embed ethical business practices into everything we do.

Join a team that puts people first and is committed to innovation, collaboration, and continuous growth.

IT Support Analyst

Location: Morningside, QLD
Type: Full-Time
Experience Level: Mid-Senior (4+ years)

We're seeking a proactive and technically skilled IT Support Analyst to join our dynamic, multi-office engineering environment. This role is ideal for someone who thrives in a fast-paced setting, enjoys solving problems, and is passionate about supporting users and driving continuous improvement.

Key Responsibilities

Provide timely support for hardware, software, and network issues.
Manage and resolve incidents via our IT ticketing system within SLAs.
Deliver clear, user-friendly technical guidance.
Perform system maintenance, updates, and security enhancements.
Deploy and configure hardware, software, and peripherals.
Maintain documentation and contribute to our internal knowledge base.
Support after-hours systems and ensure service continuity.
Collaborate with cross-functional teams and vendors.
Mentor junior staff and support team development.
Uphold HSEQ standards and company values.

Qualifications & Experience

Diploma in Computer Science, IT, or equivalent experience.
Minimum 4 years in a similar IT support role.
Strong knowledge of hardware, software, and networking.
Excellent troubleshooting and communication skills.
Valid C Class Driver's Licence.

What We're Looking For

A team player with a proactive mindset.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Passion for innovation and continuous improvement.
Commitment to safety, quality, and customer service.

Why Join Us?

Continuous Growth – Comprehensive in-house training and development.
Vibrant Team Culture – Inclusive, diverse, and socially active workplace.
National Impact – Work across industries including Energy, Resources, Water, Manufacturing, and Defence.

About Alliance Automation

Founded in 2010, Alliance Automation is a national leader in Industrial Automation, OT & Cybersecurity, and Electrical Engineering. We deliver innovative, high-integrity solutions that help our clients build smarter, operate more efficiently, and meet the demands of tomorrow.

We're proud to be an equal opportunity employer, fostering a diverse and inclusive workplace. We encourage all qualified applicants to apply.

Ready to thrive in a supportive and forward-thinking environment?

Apply now, bring your drive to innovate and be part of a team that's transforming Australian industry.Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionInformation Technology

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