Retention Advisor

2 weeks ago

Brisbane, Queensland, Australia Youi Insurance Full time

Join our dynamic team as a Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty.
As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through exclusively inbound calls.
Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.This role focuses on receiving and addressing customer inquiries without engaging in outbound dialing.
In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.About The RoleOnsite and full time, based on our Sunshine Coast HQProfessionally handle inbound customer calls with empathy and expertiseEnhance customer loyalty by delivering top-notch, personalised solutionsIdentify and address the root causes of customer concernsCollaborate with colleagues to ensure comprehensive customer supportAssist with policy renewals, changes, cancellations, and amendmentsAbout YouExhibit strong problem-solving abilities and excellent communication skillsPrevious experience in customer service or customer retention is advantageousPassionate about delivering exceptional customer experiencesAbility to thrive in a dynamic and fast-paced environmentDon't tick every box?
No worries
We recognise that skills are transferable, and with every Youi journey as unique as you, we encourage you to apply.Perks And BenefitsGreat work/life balance with set start/finish times22 days annual leave, plus volunteer leave, and yearly salary reviewsCareer progression opportunities – we believe in promoting from withinPaid induction training and ongoing career developmentAn awesome work culture that encourages creativity and celebrates diversityIdeally located surrounded by numerous eatery and retail optionsDiscounted insurance productsDiscounted gym memberships through Fitness PassportFree skin checks, flu jabs, and wealth mastery sessionsOnsite barber, brow bar, massage therapist, mobile mechanic and car detailingEnd of trip facilitiesCasual dress codeSound good?
If yes, we want to speak to you
Join us in revolutionising the insurance industry by prioritising the customer.
Apply now and be a part of our growing success story.
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