Retention Advisor

5 days ago

Brisbane, Queensland, Australia Youi Pty Ltd Full time

**Why Youi?**

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. Over 10 years later and we're still looking out for ways to be better.

One of the main differences we have over our competition is our awesome customer service and that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded.

As a result of our continued growth we are on the lookout for our next awesome service superstar. You will be working predominantly from home and one day a fortnight from our Murarrie office.

**What will you do?**

As a Client Retention Specialist, you will retain and increase loyalty of customers by identifying root causes and delivering solutions using your exceptional problem solving and communication skills. This is an inbound role, answering inbound calls with no dialling out.

You will service existing clients by...
- Retaining existing business and client profiles
- Assisting with policy renewals
- Address customer concerns and provide solutions
- Making policy changes and amendments
- Cancelling existing policies
- Helping our customers set up new insurance policies

**What do you need to apply?**
- Must have awesome customer service and negotiation skills
- A passion for problem solving and offering solutions
- Motivated to achieve performance targets and business goals
- The energy to work in a dynamic and fast-paced environment
- Positive attitude

**What will you get in return?**
- Salary + performance-based component
- One month fully-paid induction training + ongoing training opportunities
- Nationally recognised qualification: Cert III in business
- Alternating working arrangements: Working from our Brisbane office and from home.
- Loads of employee benefits through our award winning YourLife Program

**Recruitment Experience**

There are three stages to the recruitment of this role:
2.**Chat Interview** you will then be invited to complete a chat based interview, where you will be asked behavioural interview questions (similar to a face to face interview) taking you about 20-25 minutes to complete.

3.**One-to-One Interview **if successful, you will be invited to an interview where you'll learn more about the role and company.

**If you are ready to begin your career with us, please Training starts the 6th of February

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