Cinema Gold Class Manager

Cinema Gold Class Manager - Event Cinemas Springfield
1 Main St, Springfield Central QLD 4300, Australia
Posted Monday 28 July 2025 at 2:00 pm
Job Title:
Gold Class Manager
Job Scope:
A hands on role managing the day-to-day operations of the Gold Class location.
The role requires the efficient delivery of food and beverage through superior guest service as well as ensuring training requirements for staff are achieved.
Key Accountabilities
Operational Responsibility for Gold Class
Monitor and enhance guest service activities of the location
Operation of kitchen and bar facilities and service counter areas
Ordering of stock in conjunction with Food and Beverage Supervisor/Manager and in linewith PAR levels
Maintain adequate levels of stock
Receipt of goods; liaise with suppliers on quality issues
Ensure Gold Class presentation is to company standard
Implementation and maintenance of food and beverage systems
Liaise with (State) Sales Executive regarding events
Provide a safe work environment by ensuring all team members have knowledge of safetyequipment and emergency procedures and by facilitating safe work behaviors
Ensure all equipment and log books are updated
Ensure kitchen cleanliness and hygiene to required company standard and to HACCP standards
Ensure the correct implementation of core range, promotions, new product lines and initiatives, as directed by National F&B Operations Manager/ General Manager
Recipe adherence and product quality
Ensure practices relating to responsible service of alcohol are adhered to
House policy is followed
Ensure Gold Class is open/closed according to procedures and on time
Ensure that the areas surrounding Gold Class and the Gold Class lounge are clean and tidy at alltimes and supervise and/or conduct regular checks of these areas
Ensure that all equipment in Gold Class is operating effectively, is clean and presentable, and serviced as per requirements
Ensure that all procedures are followed as required and complete audit checklists accordingly
Maintain up to date Senior First Aid Certification
Assist in Team Management
Effectively manage priorities and commitments as well as manage other staff where necessary
Training of all staff on correct operating procedures and policies and make recommendations to the General Manager and Regional Trainer in terms of staff training needs.
Train and motivate team members as part of the Gold Class Management and Events team
Provide leadership to team members.
Give clear directions and instructions to staff on shift to maintainsmooth running of Gold Class
Ensure all teams product knowledge is to an acceptable level.
Acknowledge and reward good performance and nurture career development of staff by conducting regular performance appraisals in conjunction with General Manager and Assistant Manager
Participate (in a lead role when asked) in staff meetings
Communicate product knowledge effectively
Revenue and Financial Responsibility for Gold Class
Assist in meeting revenue and expense budgets for location for Gold Class
Maximise sales through process and product knowledge
Assist in maximising revenue and yield per patron in Gold Class
Ensure accurate, efficient cash handling and audit procedures are carried out
Maintain COGS at appropriate level as indicated by the company
Enter and review supplier invoices, credit notes and petty cash dockets weekly
Complete weekly stock takes, analyse and solve all stock related issues.
Tracking and analysis of wastage and ullage
Communicate stocktake results with management and F&B Manager (where applicable)
An excellent knowledge of gross profit %, COGS and sales mix
Ensure all reports are forwarded to relevant departments
Guest Focus
Maintain a high focus on delivering quality guest service and strive to exceed this standard
Ensure that employees are focused on guest expectations for the Gold Class Cinema experience
Actively assist in hosting and managing the flow of guests
Respond to guest feedback regarding Gold Class Service
Gather guest feedback and identify patterns, trends and initiate actions to improve guest satisfactionand retention
Create a dynamic, fun and welcoming environment
Sales & Local Area Marketing
Planning and implementation of national based programs
Implement LAM plan in conjunction with Management team
Ensure displays and merchandise are well presented
Participate in implementation of community based activities/programs
Person Specification
Potential - To progress Duty Manager, Trainee Manger, Assistant Manager
Education - Completion of Grade 10 English and Maths
Alignment with Guiding Principles - Team Oriented, Customer Focused, Commitment to Operational Excellence and Continuous Improvement and Innovation
Good Interpersonal Skills/ relationship building
Strong Analytical & Decision Making Skills
Ability to lead and develop (coach)
Planning and organising
Drive for results
Excellent Communication Skills (both oral and written)
Additional Skills/Experience and Qualifications -
1-3 years experience in coffee/café or fast food service at a supervisory level involving shift work
Above average level computer literacy
Appropriate kitchen and food knowledge
RSA / First Aid
Business and or hospitality qualifications an advantage
Completed cinema employee Level 3 roles and responsibilities
1 Main St, Springfield Central QLD 4300, Australia
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