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Training Specialist

3 weeks ago

Melbourne, Victoria, Australia Mri Software Full time

Join to apply for the Training Specialist role at MRI Software
Position Summary
Act as a trusted training expert to deliver enterprise-level programs across multiple software platforms, driving high-quality client engagement and supporting MRI's reputation as a leader in the real estate technology sector.
You'll manage the full training lifecycle — from new enterprise clients to running structured webinars and fulfilling paid training requests — ensuring our clients get maximum value from MRI solutions.
This is a fantastic opportunity for a dynamic professional passionate about helping clients succeed through effective learning and adoption of innovative SaaS platforms.
Responsibilities
Acting as a 'solutions expert' by delivering tailored training sessions to clients across various platforms, helping them achieve their business objectives
Leading structured training across Box and Dice, Vault (Commercial, Projects, FMS), Agora Insights, and Secure Sign
Managing monthly update webinars and coordinating closely with internal stakeholders to deliver current and relevant content
Handling all paid training engagements and ensuring these are completed to a high standard across supported platforms
Executing and maintaining process workflows related to training delivery to ensure consistency and quality
Coordinating onboarding and long-term training programs for enterprise clients, supporting their growth and success
Requirements
At least 2 years' of experience in a role involving training or facilitation, ideally in a SaaS and client-facing environment
Comfortable leading training sessions in front of groups (in-person or online)
At least 1 year of experience working with SaaS platforms
Demonstrated success in managing multiple client concurrent training projects with competing priorities with a focus on quality and timeliness
Technologically savvy with a demonstrated ability to learn new systems quickly
Desired Skills
Familiarity with real estate CRM platforms and industry terminology
Experience with enterprise onboarding workflows and documentation
Knowledge of cross-functional tools such as Zendesk, Process Street, Confluence, and Jira
What makes this a great opportunity?
Work for a global industry leader with nearly five decades of experience and innovation
Flexible work environment and an engaging, supportive culture
Opportunity to impact client success by driving product knowledge and adoption
Join a collaborative team passionate about delivering outstanding customer experiences
Benefits
Flexible working arrangements
Base salary
6x Flexi AnyDay (pro-rata): knock 2.5 hours off your day
Me Days: additional 3 days of annual leave for qualifying employees
Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories
About Us
Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions.
MRI's comprehensive and flexible technology platform, coupled with an open and connected ecosystem, meets the unique needs of real estate businesses — from property-level management and accounting to investment modelling and analytics for the global commercial and residential markets.
With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, and Ireland, with thousands of team members dedicated to supporting our clients and their unique needs
Job Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Human Resources
Industries: Software Development
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