Capacity And Availability Coordinator

**Company Description**:
At Leidos, we do work that really matters inspired by our mission to make the world safer, healthier, and more efficient through technology, engineering, and science. With 25 years of local experience, our over 2000 team members, work together to solve Australia's toughest challenges in government, defence, intelligence and border protection. We're robust and ambitious, and we empower our people to do their best work. You'll feel inspired by what you can achieve and will be supported by an inclusive and flexible culture that genuinely cares for your wellbeing. Together, we can be the difference.

We've got so much to offer at Leidos, here are a just a few of the **Benefits** we provide our team:

- ** 12 Extra Days Leave**: Life Days are the Leidos way of recognising that we all need some extra time out to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full timers) you can accrue up to an extra 12 days of leave per year.
- ** Leidos Life Hub**provides access to discount offers or cashback rewards with over 400 Australian and International retailers.
- ** Professional development** and support to set you up for success and assist you in achieving your career aspirations.

**Your New Role**

We are seeking a skilled and experienced Capacity and Availability Coordinator to support JP2060 Ph4, a multi-year Defence program to deliver and sustain an enterprise Health Knowledge Management System. This capability will enable better clinical decision making for the ADF.

Duties include:

- Develop and implement capacity planning strategies for HKM System and resources (AWS), ensuring optimal performance and cost-effectiveness.
- Monitor resource utilisation and proactively plan for capacity upgrades to meet growing demands.
- Work with the customer to understand, anticipate and influence future demand for services (Demand Management) and feeding the demand pipeline information into capacity planning models to enable sufficient capacity
- Collaborate with development and operations teams to identify and address performance bottlenecks.
- Implement performance tuning strategies to optimise the efficiency of system resources.
- Conduct regular assessments and audits to identify and mitigate potential points of failure.
- Follow the automate first approach to automate the deployment and scaling of resources
- Implement automation scripts and workflows to streamline repetitive tasks.
- Maintain monitoring tools to track system performance and availability.
- Optimise alerts and notifications to quickly respond to potential issues and outages.
- Adhere security best practices and ensure compliance with industry standards.
- Collaborate with the security team to address vulnerabilities and mitigate security risks.
- Create/Maintain operational documentation

**_ This role does require the successful applicant to be an Australian Citizen and hold NV-1 security clearance and be eligible to obtain an NV-2 security clearance._**

**Qualifications**:
**About You and What You'll Bring**

This is a great opportunity to take the next step in your career. We provide mentoring and training in order to help you achieve your career goals. This is a large and complex multi-vendor environment so you will be challenged in this role. You will also need to be able to demonstrate:

- Working knowledge and experience with ITIL concepts and processes
- Proven experience within ITIL Capacity and Availability disciplines, with a focus on cloud resource management (AWS).
- Proactive, self-starter, able to troubleshoot problems from start to resolution and document the findings.
- Proficiency in resource management software and tools.
- Familiarity with monitoring tools (e.g., CloudWatch, Nagios) and performance tuning.
- Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment.
- Understanding of cloud computing principles, AWS services, and best practices will be advantageous
- Understanding of DevOps tools and concepts, IaC will be advantageous
- An ability to work independently with limited guidance
- Good written and verbal communications with the ability to write and present briefs as required, along with writing and interpreting policy

**Additional Information**:
**Additional Information**

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

You'll enjoy 12 weeks' paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access**to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. Join a company who acknowledges "People First".