Access Facilitator

1 week ago

Brisbane, Queensland, Australia National Heavy Vehicle Regulator Full time

Opportunities available in Brisbane and Adelaide. Permanent and Medium-term contracts available until June 2025

**Key Responsibilities**:

- **Demand Management**: Assist in the development and implementation of demand management strategies to ensure cost-effective service delivery to customers, the heavy vehicle industry, and government partners.
- **Stakeholder Relationships**: Build and maintain strong, effective relationships with industry representatives, customers, and government partners to enhance collaboration.
- **National Vehicle Access**: Contribute to advice provided to the Access Leadership Team to improve vehicle access across the transport network at a national level.
- **Negotiations and Conflict Resolution**: Engage in negotiations and manage customer complaints, fostering professional relationships with federal, state, and local government agencies, industry bodies, and other key stakeholders.
- **Exceptional Service Delivery**: Deliver outstanding customer service, ensuring all stakeholders receive accurate, timely information while effectively managing risks.
- **Confidentiality and Compliance**: Ensure the secure management of confidential information and adherence to relevant legislative and corporate policy requirements.
- **Team Contribution**: Work collaboratively with your team to meet and exceed customer service standards, contributing to process improvements and consistent service delivery.
- **Workplace Safety**: Comply with WH&S policies and procedures, promoting a safe and healthy work environment.

**Skills and Capabilities**:

- **Customer Service Excellence**: Proven ability to provide high-quality customer service and work collaboratively with team members to meet service standards.
- **Interpersonal Skills**: Strong relationship-building abilities, with experience managing and nurturing relationships with customers, key stakeholders, and government agencies.
- **Written Communication**: Exceptional written communication skills, including the ability to clearly articulate complex issues, risks, and outcomes in reports, briefings, business cases, and service level agreements.
- **Priority Management**: Ability to manage multiple priorities effectively while maintaining attention to detail and meeting deadlines.

**Qualifications and Experience**:

- Experience in the heavy vehicle industry and regulatory compliance.
- Proven track record in a customer/client-focused commercial organization.
- Relevant qualifications in business management, transport and logistics, project management, or leadership.

Applications Close : 5 February 2025

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