Operations Lead

**Help us deliver like never before**
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

**About the opportunity**

We're on the lookout for an experienced **Operations Lead** to join our **Melbourne Gateway Facility (MGF)** team. This pivotal role sits within the heart of Australia Post's operations and offers the opportunity to lead a dynamic team delivering high-performance results. As part of the Melbourne Gateway Facility, you'll play a key role in overseeing operations, managing large teams, and driving operational improvements as we continue to innovate and transform our network.

You'll be part of a passionate team where change, customer service, and safety are at the core of everything we do. You'll have the chance to support the Operations Manager in leading day and night shift operations, focusing on continuous improvement, automation, and efficiency across our network.

**What you'll deliver with us**

In this role, you will help ensure the efficient operation of the Melbourne Gateway Facility, with direct responsibility for driving performance, safety, and innovation. Working closely with the Operations Manager, you'll be accountable for the following key outcomes:

- Leading multiple operational shifts to achieve service standards and performance targets, ensuring smooth parcel processing and delivery operations.
- Overseeing staff allocation, operational performance, and managing resources effectively to meet the demands of both Express Post and International services.
- Supporting the implementation of cost-saving initiatives, network innovation programs, and operational improvements.
- Building a culture that promotes the **One Team** philosophy, focusing on customer service, safety, and the wellbeing of your team.

**You'll also**
- Lead and develop your team, ensuring operational targets are met while fostering a positive and collaborative work environment.
- Support and drive significant change management programs, including the adoption of Lean practices and innovation initiatives across the network.
- Work closely with key stakeholders including HR, Finance, Safety, and Operations to ensure operational success and continuous improvement across shifts.
- Work 6pm - 2am

**About you**

We are looking for a leader who thrives in a fast-paced environment, brings a proactive, solution-focused mindset, and has a passion for driving results. You will need to be someone who leads by example, embodies the **One Australia Post** culture, and is focused on delivering excellence across all operational aspects.

You'll be the type of leader who:

- Communicates clearly and engages others effectively to ensure everyone is aligned with the goals.
- Drives safety, operational efficiency, and innovation within the team.
- Leads with empathy and integrity, fostering a positive workplace culture.

**You'll also need**
- Significant experience in operational leadership within large and complex environments, with a proven ability to manage teams and deliver operational excellence.
- A strong understanding of industrial relations, HR, OH&S policies, and financial management.
- Excellent communication and negotiation skills, with the ability to engage stakeholders and resolve conflicts.
- Tertiary qualifications in business management or a related field (preferred but not essential).

**How we'll deliver for you**

At Australia Post, we're committed to providing a supportive, inclusive, and rewarding work environment where you'll have the opportunity to grow and thrive. We offer:

- A culture of continuous learning and development with opportunities to grow your career within Australia Post.
- Competitive salary and benefits package.
- A focus on work-life balance, with flexible working arrangements available to support your personal needs.

**We're delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.