Customer Contact Officer

1 week ago

Perth, Western Australia Pickles Auctions Full time

Customer Contact Officer

**Location**:
Bibra Lake

Employment Type:
Full-Time Permanent

Department:
Digital - Customer Contact Team 1

**WHY WORK FOR PICKLES**
- National opportunities for career development
- Supportive and friendly workplace team and culture
- Varied and exciting position providing inbound customer support
- Training and development provided

**ABOUT THE ROLE**

In this role you will be working Monday - Friday (40 hours per week) and have the option to work remotely or from one of our branches across Australia.
- Your key responsibilities will include:_
- Providing friendly customer service to inbound callers and providing answers to their questions
- Listening and understanding our customer's needs
- Data entry - taking notes and using the platforms to keep a record
- Complaint handling, admin and info or, buyer queries
- Collaborating with the wider marketing and innovation team
- Contributing to the development of processes.

**ABOUT YOU**

To be successful in this role, you will need to have the following skills and experience:

- Exceptional communication and organisational skills
- Demonstrated experience in customer service and excellent phone manner
- Ability to prioritise, multi-task and problem solve under pressure
- Demonstrated ability to source accurate information quickly and effectively to resolve customer requests
- Self-motivated, driven and customer-centric
- Available between hours of 8 am - 8 pm
- Enjoy working within a fast-paced environment
- Share our core values

**WHAT'S IN IT FOR YOU**
- **Training & Development**- On the job training to make you an expert in your area, internal career pathing opportunities, and study assistance options to help you complete a course or qualification.
- **Community & Wellbeing** - Pickles proudly support local events and charities, enjoy paid volunteer leave and access our employee assistance program for you and your family.
- **Reward & Recognition** - Cash vouchers & recognition awards for doing great work and celebration of long service.

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