Service Desk Team Lead

**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?**

Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

**Want to be part of the team?**

We're seeking an Service Desk Team Lead to join our highly successful Professional Services Team servicing. Joining us on an initial 6 - 12 months contract, potential extensions.

**Your day at NTT**
- Work within the support desk & cloud services team to assist with the delivery of key infrastructure projects
- Work with BIS and other functional areas to investigate and respond to infrastructure and security incidents relating to cloud and on-prem systems
- Maintain availability of internal/external IT systems and ensure systems are regularly reviewed in accordance with established policies and processes
- Ensure continuity of BCP & DR services in line with existing service levels
- Automation of BAU and delivery tasks to increase team and system efficiencies
- Raising awareness of information security issues with system owners and users
- Escalate tier-3 incidents with vendors and partners

**What would make you a good fit for this role?**
- Experience in cloud migration projects involving Microsoft Intune
- Experience with WAF or other Firewall technologies (F5, Netscaler or similar)
- Experience with Amazon AWS/Azure & Office 365 security controls, policies and best practices
- Experience with Dynamics CRM and AX administration
- Experience in supporting a virtualised Microsoft environment both server (Microsoft Server, Exchange, Hyper-V etc.)
- Experience in supporting network and firewall infrastructure (Cisco, HP Procurve, Fortinet etc.)
- Experience in supporting cloud infrastructure implementations (eg: AWS/Azure/Office365)
- Working with Infrastructure as code and exposure to CI/CD

For more information about this or other opportunities, please contact Shrividya Shivashankar. Please quote our job reference number 575766.

**About us**

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.