Energy Customer Billing Anlyst
1 week ago
**Our Story**
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space and creating experience-based living destinations.
Every day, our people play a vital role in our purpose to 'create extraordinary places, connecting and enriching communities'.
At Scentre Group, we're known to be a leader within retail property. An interesting part of our business is our Embedded Networks and Energy Team, which manage the energy requirements for our living centre portfolio to power HVAC, lighting, vertical transport, and key infrastructure. We also on-sell the supply of energy to our retailers too.
**Your opportunity**
As a **Energy Customer Billing Analyst **you will play an integral part of the Energy Team, responsible for managing the needs of our customers, including customer billing. You will add value to the business through managing the investigation and resolution of all customer enquiries.
**Your key accountabilities will include**:
- Day to day management of the operation and maintenance of retail billing and settlement systems and all associated systems, processes, and tools to ensure they are efficient, timely and accurate.
- Investigation, resolution and / or escalation of Customer Enquiries
- Coordination with energy service providers for issue resolution
- Support development of customers offers and contract management
- Maintaining contract records
- General Administration
**What will set **you **apart from the rest?**
- Experience in Office, Finance, Energy administration
- Energy / Utility billing or similar experience preferred
- Strong analytical, problem-solving and decision-making capabilities
- Team player with the ability to work independently in a fast-paced environment.
- Able to adapt quickly to shifting priorities and work effectively under pressure with multiple deliverables
- Experience in customer relations role, including dealing with challenging customers, negotiation and resolving issues
**What sets **us **apart from the rest?**
- Diverse career paths across our vertically integrated business
- Ability to innovate in a company that not only encourages it but will facilitate it
- We're recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and committed to creating a workplace culture in which women and men are equally represented, valued, and rewarded
- Competitive benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts, and ability to purchase extra annual leave
Our diverse and inclusive workforce is not only something we're proud of, but something we're committed to. We encourage and support our people to bring their 'whole selves' to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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