Assistant Manager, Airport Services

1 week ago

Melbourne, Victoria, Australia Hong Kong Airlines Ltd Full time

Assistant Manager, Airport Services (Based in Melbourne, Australia)
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Job no:
Work type:
Full time
Location:
Australia
Categories:
Ground Operations
Evaluate station staff performance
Ensure flights are operated in safety manners
Ensure good customer service is carried out on daily basis
Keep airport operation costs are under budget
Coordinate with airport authorities, catering, and crew hotel for various issue
Ensure that decisions are made within established company standards
Regular visit to concern airport department or governmental department to maintain good cooperation with them
In coordination with the Airport team, negotiate and administer all major Airport Authority, Air Traffic Control, CIQ and etc.
Pre-arrange and assist for concerned department from head office before & during their station audit trip
Ensure GHA compile with company standard when performing their pre-flight editing / seat control and post flight duties
Focused on service delivery, anticipate competitor activities by service product trends and initiate service strategies in a timely manner to out maneuver competitors
In accordance with Company Service Deliver policy, ensure the airport team remains focused on the corporate sector generating premium revenue
Report to headquarter about stations performance and accountable to their staff's performance
Requirements:
Tertiary education or equivalent, a bachelor's degree holder will be an advantage
Minimum 8 years airport services working experience with at least 2 years of managerial experience
Fluency in English and local language (both written and oral) are required
Ability to communicate in Cantonese and Mandarin will be an advantage
Customer focused with excellent customer service skills and problem-solving attitude
Proven supervisory and people management experience
Ability to work under pressure and in crisis, provide direction and front-line support to airport team
Proficient in MS Excel, Word and PowerPoint
Willing to take shift duties
Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
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