Service Desk Analyst

3 days ago

Brisbane, Queensland, Australia Technology People Australia Full time

As the
**Service Desk Analyst** you will ensure queries are logged, assessed, and resolved within the given timeframes whilst providing exceptional levels of customer service.

**The Role**:

- Provide support and solve non-complex problems to minimise system down-time and loss of productivity line with existing service level targets and as per ITIL best practice.
- Respond to enquiries in a responsive, customer focused manner and ensure that accurate, targeted, and timely information is supplied to effectively resolve the customer issue or fulfil the customer request.
- Own issues and requests received through the Service Desk through to resolution.
- Support set-up activities for computers, printers, multifunction devices, tablets, smartphones, and other ICT systems.
- Participate and contribute to the development and ongoing maintenance of the Group's support documentation.
- Escalate requests and incidents as required to other teams within the Group.
- Assist with the development, review, and implementation of IT security controls.

**Key Requirements**:

- Demonstrated experience and commitment to providing exceptional levels of customer service
- Demonstrated experience in a service/help desk role supporting ICT hardware, software, networks, and peripherals in an enterprise environment.
- Experience in the installation and maintenance of Microsoft Windows operating systems, Active Directory, and various Microsoft Office software products.
- Demonstrated ability to multi-task and prioritise.
- Demonstrated ability to work autonomously and meet deadlines with a high level of accuracy and attention to detail.
- Exceptional conceptual ability, skills in analysis and problem solving.
- Intermediate experience in Microsoft Office products, particularly Excel, Word and Outlook

**To be successful for this role you must have the following**:

- Eligibility for a QLD Working with Children Check (Blue Card) and National Police Check
- Current driver's license to travel if required.
- Must be an Australian Citizen or Permanent Resident

If you think this role sounds like you, click
**"APPLY" Now

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