Senior Operations Leader
1 day ago
Operations Manager – Family-Focused Education and Activity Centre$100,000 + Super (experience dependent)Greater Western Sydney – Cumberland PlainFull-Time | Five-Day Work Week (Mon–Fri / Tue–Sat alternating)Typical Hours: 10am–6/7pm, with some flexibilityAbout UsWe are a proud, independent, family-run organisation trusted by local families for years.
Our community feels special because we put people first—supporting children to grow in skill, confidence, and independence while ensuring every family feels genuinely welcomed and cared for.Every detail matters to us—from the warm greeting at the door, to helping a nervous child, to the behind-the-scenes organisation that keeps everything running smoothly.About the RoleWe're looking for a steady, people-first Operations Manager to join our trusted leadership team.This is a hands-on, on-site leadership role in a fast-moving, family-focused environment where no two days are the same.
You'll be responsible for daily operations, team leadership, compliance, and ensuring every family has an exceptional experience.Working closely with the Director, HR Manager, and Customer Experience Manager, you'll be part of a supportive and collaborative leadership team built on trust and shared purpose.This role suits someone calm under pressure, values-driven, and ready to pitch in—whether that's compliance checks, greeting families, or supporting the reception desk.Key ResponsibilitiesCentre OperationsOversee daily running of classes, reception, and activitiesMonitor facilities, safety, and complianceSupport front-line needs as requiredTeam LeadershipMentor and motivate Supervisors, Teachers, Reception, and Admin staffProvide coaching to uphold safety, service, and customer care standardsAssist with rostering and workforce planning with HRCustomer ExperienceEnsure families receive consistent, people-first serviceResolve escalated concerns in partnership with the CX ManagerModel warm, community-focused leadership in daily interactionsCompliance & SafetyUphold child-safety standards, regulations, and industry compliancePartner with Supervisors and Maintenance to ensure safe facilitiesAdministration & SystemsSupport reception and admin processes for smooth operationsManage reporting, scheduling, and documentationIdentify and implement operational improvementsCollaboration & Strategic AlignmentWork closely with leadership peers and external specialistsProvide regular updates on staffing, compliance, and operationsWhat We're Looking ForWe're seeking a calm, capable, and highly engaged leader with a proven record of operational excellence in environments where kids, families, or community come first.You'll bring:Leadership experience in sport, childcare, leisure, youth programs, education, or customer-focused industriesProven success leading change across systems, processes, and cultureA grounded, emotionally intelligent leadership style with collaboration at its coreStrong working knowledge of safety, child protection, and compliance frameworksEligibility to obtain a Working With Children CheckWhy Join Us?
Here, people come first—children, families, and team alike.
As Operations Manager, your leadership will make a direct and visible impact every day, in an environment where collaboration, consistency, and care really matter.
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