Customer Engagement Consultant

2 weeks ago

Sydney, New South Wales, Australia Catholic Healthcare Full time

**Job Description**:
**Customer Engagement Consultant**
- **Full time temporary role available (12 month contract)**:

- ** Be part of a collaborative, fun team in Australia's fastest growing sector - based in Hunters Hill**:

- ** Training provided**

**About the role**

Catholic healthcare has a great opportunity for a results driven, customer service expert to join the customer engagement team at Hunters Hill.

In this role, you will be helping the elderly community gain access to home care services that enable them to live their best lives in their own home for as long as possible.

In addition to promoting the wide range of services we offer, you will help our clients and their families navigate various Government Funding programs and processes. Working autonomously within a small team, you will be responsible for managing your leads to drive your own performance and results.

You will guide and your clients and their families throughout the sales process, from initial lead through to our care advisors onboarding them. You will also need to be able to interpret guidelines relating to the aged care sector. Training will be provided for all aspects of the role.
- Previous Customer Service experience
- Experience in lead conversion and working with KPI's
- Patience, empathy and the ability to clearly explain complex processes
- Demonstrated success in a busy sales environment
- Excellent written and verbal communication skill
- Time management and prioritisation skills
- High level of attention to detail and problem solving skills required
- Ability to work in collaboration with internal and external stakeholders

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services, retirement living and healthcare across NSW and SE QLD. Together, our team of over 4000 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day.

**Why you'll love working with us**
- A supportive team environment where you will be set up for success
- The opportunity to make a real difference in someone's quality of life
- An opportunity to build a career with a successful growing values-based organisation
- NFP Salary Packaging benefits
- Be part of a supportive and inclusive 'people first' culture
- Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch._

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