Service Designer

1 week ago

Melbourne, Victoria, Australia M&T Resources Full time

**Melbourne**

**IT & Telecomms**

IT - Other
- 12 months contract + likely extension
- Flexible working arrangements
- Must have Baseline Clearance

**Overview**:
A federal government department is seeking an experienced **Service Designer** who will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple, multi-year projects that cut across different program areas. Work includes transformation of the government's Skills and Training programs and uplift of the Department of Education's Schools, Higher Education, Research and International programs.
- Have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities and a range of industry artefacts including service blueprints.
- Have strong interpersonal skills with the ability to exercise initiative and sound judgement.
- Work within set timeframes, and have demonstrated success in tailoring design activities to practical timeboxes.
- Successfully, within an interdisciplinary design team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design.
- Use design research techniques and service design methodologies to mould the experience, services, systems and brands that the end-users live through products alongside clients and project stakeholders.
- Be able to handle projects at every stage of the lifecycle from the initial assessment and research phase to the final delivery.

**The Service Designer will have demonstrated experience**:

- Leading and planning end-to-end service design engagements
- Working as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders, including IT delivery team members, Product Owners, policy experts and executives.
- Working with data and qualitative insights to design solutions
- Understanding and articulating how services need to change to meet the needs of users, business and government, including the creation of service blueprints
- Defining and communicating customer and business needs
- Working with other designers and enterprise architects to identify opportunities to reuse existing capabilities and platforms, including identifying the dependencies between projects and products
- Planning and running user research and usability tests to ensure newly designed solutions are effective
- Supporting IT delivery teams to understand what they need to build to take a service live
- Supporting Product Owners to translate a service blueprint into work packages for delivery teams.
- Defining key metrics and measurements for the department to evaluate impact, supporting executive to use this data to iterate what we deliver.

**M&T Resources do not charge any contractor administration or payroll fees.

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