Service Designer
3 days ago
Join to apply for the Service Designer role at Think Talent
This range is provided by Think Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$160,000.00/yr - A$180,000.00/yr
Work type: 6-month fixed term contract (potential immediate start)
Location: Melbourne CBD | Hybrid (3 days office, 2 days WFH)
The OrganisationVicRoads is on a pivotal transformation journey, modernising Registration & Licensing Services to put customers at the heart of everything we do. With innovation, inclusivity, and collaboration as our drivers, we're creating seamless customer experiences while enhancing operational efficiency.
The OpportunityWe are seeking two experienced Senior Service Designers to shape and transform customer-centred services within our Product & Experience team. This role will operate as a strategic leader, hands-on practitioner, and facilitator—framing complex ecosystems, embedding design practices, and driving evidence-led service improvements across the organisation.
Key Accountabilities- Lead enterprise-level service initiatives delivering measurable customer and business outcomes.
- Design end-to-end customer experiences across digital and physical touchpoints.
- Influence product, policy, and operational roadmaps through evidence-based recommendations.
- Facilitate strategic alignment with executives, frontline staff, regulators, and delivery teams.
- Mentor and upskill mid-level designers, embedding service design maturity across VicRoads.
- Champion scalable, sustainable, and data-driven service innovation.
- 6+ years delivering service design in complex, multi-disciplinary environments.
- Tertiary qualifications in Design or a related field, with formal training in Service Design / Innovation.
- Expertise in human-centred design, systems thinking, and evidence-based approaches.
- Exceptional facilitation, stakeholder management, and communication skills.
- Mid-Senior level
- Contract
- Design
- Design Services
- Information Services, Technology, Information and Media
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