Designer Service Design

4 days ago

Melbourne, Victoria, Australia Australiansuper Full time

We make a difference, delivering outcomes for millions of members.
- Join a fast paced and growing team with a global reach.
- Permanent, full-time opportunity.

We're looking for an innovative service design professional who can bring an eclectic toolkit of capabilities to drive service uplift for our members. You'll be comfortable drawing insights from a range of sources to guide solution design informed by data, research, behavioural economics, and human-centred design, as a starting point. You will be comfortable juggling relatively small continuous improvement initiatives that build efficiencies and standardise processes with innovating new service propositions for members and employers.

**Your new role**

The Service Designer will create compelling experiences for our members and our communities across all channels.

Some key responsibilities but not limited to;
- Planning and leading service design activities that support strategic initiatives, as well as iterative, continuous improvements.
- Collaborating with cross-functional teams to identify member and customer needs and translate these learnings into actionable insights.
- Synthesising research into key insights, themes, and areas of opportunity and defining desired outcomes based on this data.
- Facilitating solution ideation workshops with key stakeholders and supporting the development of lean canvases including sourcing data and relevant information to frame the problem to be solved.
- Using research, insights, and data to inform and iterate on all design decisions.
- Leveraging design thinking to understand member needs and evolving the member experience within a complex ecosystem.

**What you'll need**
- Experience within a service design role or similar (improving processes/experience) of at least five years is essential. Knowledge and experience in the superannuation or financial services sector is an advantage.
- Exposure to planning and leading larger strategic experience improvement initiatives as well as smaller iterative, continuous process improvements.
- Skills to drive successful collaboration with cross-functional teams to identify member and customer needs and translate learnings into actionable insights.
- Ability to synthesis research into key insights, themes, and areas of opportunity and defin desired outcomes based on this data.
- Ability to leverage your business analysis, journey mapping, and process mapping skills to drive business initiatives, optimising member and customer experience outcomes.
- Capable of contributing to creation of a high-performing and continuous learning team culture.
- Tenacity to always strive to improve and provide the best possible experiences for our members and communities.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What's next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose._

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