Coordinator - Field Service

7 days ago

Sydney, New South Wales, Australia Komatsu Full time

**The Opportunity**

Due to internal promotion, an exciting opportunity has arisen for a Field Service Coordinator to join the Service Department at our Fairfield Branch. Reporting to the Field Service Supervisor, this crucial position will be responsible for coordinating, managing & scheduling all field service activities in line with Komatsu standards, policies & procedures. This includes co-ordination of our 13 incredible Technicians, Parts, Contractors & all other relevant parties involved in each job.

**In this role you'll**:

- Manage technician hours to minimise lost time
- Support Field Service Supervisor in the coordination of work in progress jobs, ensuring invoicing is accurate and any potential disputes are resolved prior to invoicing
- Maintain Warranty Work in Progress and Field Campaigns to ensure 100% of warranty jobs are successfully claimed by achieving all warranty claim KPI measures
- Update customers on job progress and notify customers of any changes to the delivery date of products or services.
- Recognise gaps in training & advise accordingly
- Maintain Work in Progress jobs under 30 days
- Ensure all service department activities meet Golden Rules & HSE standards

**Roster**:Monday to Friday

**Role Located**:Fairfield Branch, NSW

**Komatsu Benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- ** Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Referral Program**: Earn $5,000 (plus an additional $1,500 for HD Fitters) for referring a new employee to Komatsu

**The knowledge, skills and abilities we're looking for**:

- Proven experience in a supervisory/ leadership / management role
- Exposure to earth moving industry (nice to have)
- This role is well suited for someone from automotive industry looking for a change in construction and mining industry (Service Manager / Advisor roles)
- Availability for afterhours calls
- Exposure to OneView & SAP
- Customer service oriented and communication driven.
- Must have duty trade certificate (preferably mechanical background)
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

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