Finecast Media Coordinator

5 days ago

Melbourne, Victoria, Australia Groupm Nexus Finecast Full time

The Client Services Coordinator within the Finecast team will be pivotal to supporting their Client Services Manager and working with all facets of the business to ensure that timely, accurate and correct information albeit pricing schedules, end of campaign reports or weekly pacing is delivered to our agency clients accurately and on time.

**REPORTING OF THE ROLE**:
Client Services Manager

**KEY STAKEHOLDERS**:
Finecast Client Services Team, Finecast Operations Team, Finecast Engagement Team

**WHAT YOU SHOULD SPEND YOUR TIME DOING**:
The day to day responsibilities of the Client Services Co-ordinator will vary, however they are expected to focus on the following areas of activity:
**Product**
- Ensure proper systems, processes and infrastructure are designed and deployed for delivery of accurate and timely reports
- Understanding Finecast proposition and business objectives
- Understanding and regular monitoring performance and delivery KPI's ensuring that action is taken in the event of under-performance with support from the CSM / Exec.
- Highlight campaign issues to the CSM where trouble shooting is required
- Understanding the process and assist the CSM to prepare responses to brief within agreed SLA's where required
- Working closely with Operations to ensure smooth booking and setting up of campaigns
- Gather information and management and distribution of EOC reporting
- Understanding Finecast proposition, how we pitch Finecast

**Partnership**
- Ensure agencies receive a high level of client service
- Attend meetings with CSM and with agency folk where appropriate
- Support client on-boarding sessions
- Chasing creative, working closely with agencies and the Operations team

**People**
- Promote open, collaborative, supportive and dynamic relationships throughout the agency and the network
- Develop strong relationships with all members of the local Finecast team
- Assisted your Client Services Managers to grow your agency patch
- Develop relationships with clients and agencies to foster a great working relationship
- Network in the wider industry to develop key contacts that will set you up for future success

**Performance**:

- Effectively and clearly communicate potential risks in a timely manner
- Ensure a sound, reliable, ethical and robust governance framework is functioning effectively in line with WPP/GroupM policies and compliance requirements
- Develop sound and articulate business plans in line with business objectives
- Ensure all inputs into Salesforce are 100% correct
- Reconcile campaigns at the end of each month to ensure they match signed IO's and Salesforce
- Assist with invoicing and admin to ensure billing process is carried out accurately and on time

**WHAT IT TAKES**
- Proven successful organisation and administration skills
- Experience in understanding a commercial business
- Customer service experience
- Strong client focus
- Ability to develop strong, lasting client relationships
- Good sales and writing skills
- Well-developed interpersonal skills
- Ability to gain excellent product, competitor & market
- knowledge
- Good communication skills - verbal and written
- Excellent planning and self-organisation discipline
- Results/ goal oriented

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