Customer Service Assistant

Up to 50% off all over our brands for you and family
- Pet friendly workplace - Yes, you can bring your dog to work
- Deliver exceptional customer service for our Reebok brand

**About Brand Collective**:
Leading apparel and footwear companies, Brand Collective and PAS Group have recently combined forces, leading to a portfolio of 27 brands, 15 character licences and 300 retail stores across Australia and New Zealand. Trading under the Brand Collective Banner, our portfolio of brands includes Clarks, Hush Puppies, Shoes & Sox, Reebok, Superdry, Replay, Review, Elka Collective, Yarra Trail, Everlast, Lonsdale, Julius Marlow, Grosby, Mossimo, Marco Polo, Volley and many more

**The opportunity**:
We have an exciting opportunity to join our
**Wholesale Customer Support **team as a
**Wholesale Brand Support for Brand Collective**.
***Reporting to our
**Wholesale Support Manager**. This is a full time permanent opportunity, based out of our offices in Cremorne. You will have the opportunity to work alongside brands such as: Reebook, Hush Puppies, Clarks, Julius Marlow, Grosby, Global TRA, and in Apparel Superdry & Elka Collective.

**Key duties and responsibilities**:

- Deliver Key Operational objectives for the Wholesale business.
- Support the Wholesale Brand Managers and wider business to drive operational efficiency and better business outcomes.
- Assist with running key stock reports i.e. Clearance, Free Stock, SKU Count, Free Later and other Ad Hoc reports. Do so with the view that driving this will result in faster sales to customers increasing profitability.
- Attend all Brand Range Releases, Conferences, Weekly Sales Meetings and relevant operations and brand communications as required.
- Assist with Weekly Sell Through Reports, Key Account Line Lists/Reports/Information and Brand/Product reports per sell as required.
- Manage wholesale accounts daily allocating stock, working closely with Accounts Department to understand credit management, create Sales Orders, Credit Notes & Exchange orders.
- Support other footwear brands when required within the Wholesale Support Team

**The skills and experience you offer us**:

- Demonstrated 2 years administration experience (preferred)
- Understand retail, apparel & footwear products, supported by sufficient business skills
- Tertiary degree in business with a sales focus is preferable
- Industry Exposure - Sales, Retail, Sports, Apparel, Account Management
- Strong ability to manage multiple tasks and priorities
- Experience in AP21 (preferred), Excel & Outlook

**The perks we offer you**:

- A great culture fueled by our passionate and diverse team
- Pet friendly workspace - yes, you can bring your dog to work
- Generous discounts for you and your family across Brand Collective's entire stable of brands
- Invitations to epic sample sales
- Paid parental leave for primary and secondary caregivers (based on eligibility), volunteer leave and blood donation leave
- Purchased Leave program (ability to purchase an additional two weeks of leave per year, based on eligibility)
- Novated Leasing
- Floating Holidays - provides team members with the option to work on certain state based public holidays and take a different day off in lieu
- Recruitment referral incentives for permanent positions
- Exclusive benefits platform - access to generous savings from leading retailers like Woolworths, Amazon and Myer
- Learning and development - we want you to grow and get the most out of your role
- BC Wellness Hub - Monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough

**video cover letter.**

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