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It Technician

3 weeks ago

Perth, Western Australia Iron Mountain Full time

Join to apply for theIT Technicianrole atIron Mountain
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
That's why we need smart, committed people to join us.
Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions?
If so, let\'s start the conversation.
Primary Purpose Of The Role
The IT Technician is responsible to use their expertise to monitor, and maintain all IT systems.
The IT Technician must be focused on specific computer networks, databases, or systems administration.
Must be able to service, repair and maintain information technology systems in both a stand-alone and client-server environment.
The IT Technician must be able to participate in technical research and development to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are fully operational.
Implement the Iron Mountain integration plan to ensure all Iron Mountain processes are followed consistently and embedded.
Managing and tailoring, when necessary, global processes which will drive organisational performance.
Key Accountabilities
Hardware Diagnostics & Repair
Troubleshoot, diagnose, and repair desktops, laptops, servers, and peripherals
Identify and replace faulty components such as RAM, hard drives, power supplies, and motherboards
Fault Identification
Systematically identify hardware and software faults through diagnostic tools and manual testing
Provide accurate root cause analysis for recurring or complex issues
System Imaging & Installation
Install and configure operating systems (Windows, macOS, Linux)
Use disk imaging tools to deploy standardized system setups
Software Troubleshooting & Updates
Resolve software errors and application conflicts
Perform routine system updates, patch management, and driver installations
Data Sanitization
Perform secure data wiping and sanitization of storage devices in compliance with organizational and regulatory standards
Ensure devices are free of sensitive or confidential data before reuse or disposal
Preventive Maintenance
Clean and maintain internal hardware components to ensure optimal function
Perform health checks to prevent failures and reduce downtime
Testing & Quality Control
Run tests to verify proper operation of repaired or reimaged systems
Confirm that devices meet performance and security standards before deployment
Inventory & Asset Management
Track inventory levels and update asset records
Maintain accurate documentation for all repairs, parts used, and equipment status
Documentation & Reporting
Log technical issues, repairs performed, and resolutions
Keep records up to date for audits and compliance
Customer Support & Communication
Provide clear, timely updates to users and IT support staff
Explain technical solutions in a user-friendly manner when needed
Compliance & Safety
Follow proper ESD (Electrostatic Discharge) and safety procedures
Adhere to company IT security policies and data protection guidelines
Knowledge/Skills/Experience
Sufficient experience as a IT/helpdesk Technician
Knowledge of hardware technology and concepts
Strong knowledge of data sanitisation, and computer hardware, including Servers, PC Desktops, Laptops, Printers, etc
Proven analytical and problem – solving abilities
Professional image, attitude and method of operation
University degree/diploma or 2 years equivalent work experience
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries.
We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.
Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.
Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to .
See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity.
We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, please refer to our documentation.
Requisition
J0091617
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting, Truck Transportation, and Warehousing and Storage
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