Administration Officer

1 week ago

Gold Coast, Queensland, Australia Pfd Food Services Full time

**Based in Tweed Heads, operating on QLD time**:

- Opportunities for growth and development

There are **regular** customer service roles, and there are **customer service** roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is **anything but regular**.

Our team are given the tools, insight, and autonomy to do their jobs and help our **customers build successful businesses**.

We **tailor our approach to meet the local market needs** and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.

Opportunities with us are for the taking

**Key Responsibilities**
- Reconcile AR batches to bank statement.
- Process customer Credit card payments daily.
- Process daily takings from drivers and allocate the payments to the customer accounts
- Follow up all overdue accounts to ensure actioned
- Note the action taken on accounts to reflect accurate status in the Collection system.
- Accurately allocate & process cheques, cash and EFT's received
- Respond to account queries to stakeholders
- Investigate and respond to customer disputes
- Liaise with branch personnel and Group office staff as needed
- Refer accounts requiring collection or legal action to Litigation officer.
- Monitor customer payment arrangements ensuring compliance.
- Mange the site petty cash and reconcile to Promaster

**Key Competencies, Skills and Qualifications**
- Excellent computer skills
- Strong analytical skills and superior attention to detail.
- Results oriented.
- Credit and accounting knowledge and experience
- Proven negotiating abilities
- Good communication and organisational skills
- Willingness to take on varied or new tasks within the office
- Capable of working under pressure in a team environment
- Show initiative and a positive attitude

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer

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