Director Of Dining Experiences

1 day ago

Sydney, New South Wales, Australia Bebeedining Full time

Senior Director of Culinary Operations
About Qantas: As a pioneer in the airline industry, founded in 1920, our main business is transporting customers and freight using two complementary brands — Qantas and Jetstar — operating regional, domestic, and international services.
You will lead the design and delivery of end-to-end dining and hospitality across lounges, inflight cabins, and key service touchpoints. You will drive culinary innovation and manage supplier and chef partnerships to deliver premium, brand-aligned dining experiences.
Key Responsibilities:
Define the culinary vision and lead menu innovation to elevate customer satisfaction and loyalty.
Manage a cross-functional team and collaborate with key partners to drive value through strategic product and experience design.
Oversee menu development to ensure product selections meet quality and cost expectations while balancing creativity with commercial outcomes using data and customer insights.
Requirements:
12+ years' experience in food and beverage strategy, hospitality, airline catering, luxury service, or related industries with at least 5 years in an airline environment.
Proven expertise in strategic product and experience design with a focus on premium culinary and F&B offerings.
Proven experience in delivering step-change in customer experience and leading change in complex environments at scale.
Passion for customer-led innovation and elevating service experiences through insight and trend forecasting.
What You'll Get:
Heavily discounted air travel within Australia and globally.
Exclusive deals on accommodation and holidays.
Flexible leave options, including 18 weeks paid parental leave.
Access to thousands of rewards through our partnerships.

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