Travel Sales Consultant

Join our leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture.
With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you'll enjoy the best of tourism and have room to grow.
About the Opportunity
Are you passionate about travel?
An exciting opportunity has arisen for experienced Travel Sales Consultants to join our industry leading travel agency team of experts in the Melbourne CBD store and head office.
We pride ourselves on delivering great service and creating unforgettable travel experiences for our customers.
This could be just the right role for you?
As a Retail Travel Sales Consultant, you will utilise your exceptional customer service skills and share your extensive knowledge of global destinations and passion for travel.
You will be responsible for creating personalised travel itineraries managing the customer experience from beginning to end.
Your key responsibilities for the role include:
Promote holiday packages, flights, hotels, cruises, tours, experiences & travel insurance
Build relationships with customers face to face and online, managing new enquiries, quotes, itineraries, amendments and cancellations
Facilitate domestic & international travel bookings and payments between travellers & suppliers, using Amadeus GDS
Convert enquiries into confirmed bookings, cross selling & up selling of travel products
Manage travel credits, refunds and changes
Attend sales meetings and achieve targets & KPIs
Attend industry events ie.
supplier & product events, ship inspections & travel expos
Our Melbourne CBD retail store is open Monday-Friday 9am-5pm.
Our team work during these hours with the requirement to attend occasional out of office industry events.
The business may consider increasing to a 7-day trade in the future, with a requirement for staff to work weekends.
What you'll need to be successful
Certificate 3 in Travel or higher, preferred
GDS experience in Amadeus, Sabre preferred
Passion for travel industry and personal travel experience
Excellent organisational, attention to detail & problem solving skills
Ability to manage workflow, set goals, meet sales targets & work productively
Ability to work independently and as part of a team
Excellent personal presentation
We are Offering
Permanent Full-time 38 hours week
Competitive Salary, industry benchmarked
Generous employee benefits & discounts on RACV products and resorts
Training, development and career progression opportunities
Uniform
The RACV difference
Ready to reach your full potential?
Join our team, where the work is meaningful and making a difference matters.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Corporate and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.
Job details
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service and Sales
Industries: Travel Arrangements
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