Customer Service Manager

6 days ago

Sydney, New South Wales, Australia Connect Apac Full time

Overview
Senior Recruitment Consultant @ Connect APAC | FMCG Supply Chain, Manufacturing & Operations
The business
Our client is an iconic, global FMCG Food brands that manufactures and distributes some of the worlds most loved products.
Due to a recent restructure, we are looking for an experienced Customer Service Manager to lead the function.
What's in it for you?
Attractive salary.
Up to $160k base salary + Super + 15% Bonus (depending on experience.)
Hybrid working.
3 days in the office & 2 days from home.
Convenient office location close to Sydney CBD
Lead and mentor a team of 5 across all major retail grocery customers.
Key Responsibilities
Understand internal targets and combine them with key customers efficiently, collecting feedback.
Lead and mentor a team of 3 x Integrated Supply Planners and 2 x Customer Relations Coordinators covering the major retail grocery customers, determine performance metrics and KPIs to be monitored
Coordinate with 3PL providers, work with the customer and 3PL on efficiencies and cost reduction
Work with customers, sales and carriers to efficiently manage the process and activate process to avoid future returns
Manage quota for stock availability restrictions and assess reasons for short supply to coordinate recovery
Detect improvement areas and propose options for relevant improvements and cost saving
Effectively communicate with customer current situation, gaps and initiatives
Key experience required
Professional experience in customer facing role with a good knowledge of the Australian FMCG market
Solid understanding of and experience in managing retail grocery customers
Strong understanding of supply chain, and particular focus on forecast to delivery
High analytical capabilities with insight orientated reporting skills
Excellent interpersonal skills, strong stakeholder management, change and conflict management
Good team and people management skills
Excellent knowledge of MS Office and experience with SAP or other major ERP systems
Application
To apply for this role, simply click APPLY and James Slaven will handle your application in confidence.
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