Digital Products Lead

Digital Products Lead
You probably know Reece as Australia's largest supplier of plumbing and bathroom products. But we are much more than that.

We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We're an ASX listed company with more than 800 branches and 8,000 employees across Australia, New Zealand and the United States and we're growing all the time.

Our Marketing team is the voice of the customer. They lead strategic thinking, and create and connect our brands and services with customers, driving growth and ensuring we are a trusted partner in the changing world of tomorrow. They strive to understand the customer better than anyone else and use strategic thinking to create customer centric solutions that meet their current and emerging needs.

Reece continues to focus on building the best marketing team in Australia and New Zealand and this new position of Digital Products Lead is pivotal to this aim.

**About the Role**:
Reporting to the Digital Experience Leader, the Digital Products Lead will be responsible for leading and driving the website strategy and customer experience for the Reece consumer website/s.

They will understand customer needs and the business' goals, actively collaborate with developers and technology teams and stakeholders to drive the best experience for our customers.

Responsibilities include (and are not limited to):

- Leading and owning the website strategy and roadmap for Reece ANZ
- Partnering with a passionate, cross-functional squad of product marketers, data analysts and more to deliver amazing outcomes to our customers
- Conducting user research, competitor research and data analysis to deeply understand the market and customer pain points
- Delivering a domain strategy, roadmap and execution for all consumer-facing website/s
- Managing technical debt and resources
- Increasing onsite conversion rates, sales and leads for each business unit
- Managing two direct reports and setting the vision, strategy and OKRs for your team
- Driving the SEO strategy with agency to drive quality traffic and conversions
- Measuring and reporting on the success of the team's performance
- Working with agency partners and MarTech team to develop audience strategies

**About you**:
To be successful in this role, you will demonstrate a strong interest and curious approach to understanding how Reece works. You will be driven to develop incredible digital customer experiences whilst demonstrating first-class leadership and stakeholder engagement skills.

We're looking for a highly experienced professional with a roll-your-sleeves-up attitude. Vision, drive and a keen strategic outlook are hallmarks of your approach.

Your background will include:

- Minimum 8+ years in Digital, Product and/or Customer experience in retail/service based organisations
- Strong user experience design, prototyping/wireframing abilities
- Extensive experience with A/B testing principles, agile methodologies and requirements analysis
- Demonstrated experience in managing and leading highly effective teams
- Established ability to translate customer and business needs into products that deliver an exceptional user experience and commercial growth
- Experience working in retail / service-based organisations that have embarked on digital transformation
- Experience in writing strategy, developing roadmaps, business and used cases
- Exceptional interpersonal and communication skills
- A tertiary qualification in a relevant discipline in Commerce, Business or Marketing.

This is a full-time, permanent position based in our headquarters in Cremorne (Vic). Reece offers a competitive salary, hybrid and flexible work arrangements, a new state-of-the-art office, EAP services and more. With Reece, your ideas will be welcomed and your career supported.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

If you want to seize the opportunity to work for an iconic Australian brand with broad exposure to a business in which you can genuinely make an impact - we'd love to hear from you.

**How can you build a career with Reece.**:
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.

We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.

Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.

We're lookin