Member Experience Strategy Lead

1 week ago

Sydney, New South Wales, Australia Aware Super Full time

At Aware Super we believe that we do well through doing good. Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground. We have always believed that we have a responsibility to invest in ways that deliver strong returns for members at the same time as improving our communities, building a more sustainable economy and supporting employment locally and globally.

About this opportunity
The primary purpose of the Member Experience Strategy Lead role is to lead the implementation of Aware's Member Experience Transformation Program in connection with the overall business strategy. They will lead the design and embedment of Aware's member centric resources, insights and behaviours across the organisation and champion an ideal member experience roadmap for all to strive for, ensuring accountability is assigned for critical journeys and track improvements and member outcomes. They will drive the business to focus on improvements that will positively impact the member experience and enable stakeholders to prioritise for the member. They will also shine a light on pain points within critical journeys that need elevation and solutions and drive staff to behave with the member at the heart of what they do / the way they work.

How do you exceed our expectations?
Minimum 10 years' experience in related field;
A strong ability to coach, influence and educate other people within the business/team, building both a passion for insights within the business as well as robust underlying processes;
Strong written and oral communication with strong project management and presentation skills including experience working with senior managers and executives, and the ability to position information and influence outcomes;
The ability to balance visionary, strategic thinking with pragmatism;
Persuasive and adaptive negotiating skills with a strong member focus;
The ability to work through complex commercial problems and evaluate information to establish the best decisions;
An innovative problem solving and decision-making approach with a focus on service delivery excellence and achievement of business objectives; and
Strong Leadership skills, empathy, strong effective communication.

Employee experience
We're passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.

  • Lead, Member Experience

    2 weeks ago

    Sydney, New South Wales, Australia Virgin Australia Full time $90,000 - $120,000 per year

    Work type:Full-Time (Permanent)- ##### Location:Sydney- ##### Job type:Velocity Frequent Flyer- ##### Applications close:Lead, Member ExperienceStep into an exhilarating journey with Velocity Frequent Flyer Virgin Australia's award-winning loyalty program with over 13 million Members and counting. We make rewards fast and meaningful — from dream holidays...

  • Lead, Member Experience

    3 weeks ago

    Sydney, New South Wales, Australia Virgin Australia Airlines Full time

    We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.Like any good mission, this one starts with our people.Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better...

  • Lead, Member Experience

    3 weeks ago

    Sydney, New South Wales, Australia Virgin Australia Airlines Full time

    We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful. Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're...

  • Member Experience Strategy Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $180,000

    Job OverviewThis role is responsible for driving the implementation of a member-centric transformation program, aligning with our overall business strategy.The successful candidate will design and embed member-focused resources, insights, and behaviors across the organisation, championing an ideal member experience roadmap for all to strive for.This includes...

  • Customer Experience Strategy Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $130,000 - $143,650

    As a Customer Experience Strategy Lead, you will have the opportunity to spearhead customer feedback initiatives and develop impactful strategies that drive business growth.About the RoleDevelop and implement a comprehensive customer experience program that aligns with organisational goals and objectives.Manage a team of research and insights professionals...

  • Strategy Lead

    7 days ago

    Sydney, New South Wales, Australia beBeeStrategic Full time $150,000 - $180,000

    About This RoleYou will play a pivotal part in driving growth and success within our Institutional Banking and Markets division.Our BusinessWe manage the relationships with major corporate, institutional, and government clients, offering a comprehensive suite of capital raising, transaction banking, and market risk management products and services.Your...

  • Customer Experience Strategy Lead

    1 week ago

    Sydney, New South Wales, Australia Stake Full time

    Stake is looking for a **Customer Experience Strategy Lead**to join our fast growing team here within a hybrid working modelWe're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we've empowered a new wave of investors. Stake has grown fast from a fintech...

  • Content Strategy Lead

    7 days ago

    Sydney, New South Wales, Australia beBeeStrategist Full time $85,000 - $115,000

    Job Title:Content Strategy LeadAbout the Role:We are seeking a highly skilled Content Strategy Lead to join our team. This individual will be responsible for developing and executing content strategies across multiple clients and e-commerce marketplaces.Key Responsibilities:Lead the development of content strategies, aligning with business objectives and...

  • Strategy Lead

    1 week ago

    Sydney, New South Wales, Australia Aruma Full time

    NFP | Perm | Hybrid- Salary packaging + EAP + additional discounts- Challenging opportunity + exciting projects**Location**: Aruma Office in NSW, VIC or QLDWhen you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.Are...

  • Enrolment & Student Experience Manager

    2 days ago

    Sydney, New South Wales, Australia Hays | Policy & Strategy Full time $80,000 - $120,000 per year

    Careers and Alumni Officer Your new company Join a prestigious higher education provider based in Sydney. They are committed to graduating individuals ready to embark on their chosen career paths and are looking for a dynamic and proactive Enrolment and Student Experience Manager. Your new roleWe are seeking a dedicated Enrolment and Student Experience...