Education Technology Strategist

4 days ago

Sydney, New South Wales, Australia Bebeestrategist Full time

Job Description:
We are seeking an experienced Education Technology Strategist to lead our customer success function. The ideal candidate will have a proven track record of building and scaling CS teams in SaaS, with expertise in education or enterprise SaaS.
Key Responsibilities:
Design and implement onboarding processes and tiered support aligned to contract value, school size, and customer needs
Develop frameworks, playbooks, and systems that scale across schools, Microsoft partners, and customer segments
Lead a high-performing CS team, coaching and mentoring them to achieve exceptional results
Partner with Sales to ensure seamless handovers, joint success planning, and identification of upsell opportunities
Champion the customer voice in product and partnership conversations, ensuring school needs influence roadmap and collaboration
Requirements:
Proven experience in customer success roles, preferably in education or enterprise SaaS
Excellent communication and leadership skills, with ability to design clean, simple systems
Commercial acumen, with understanding of NRR, churn risk, adoption, and client lifetime value
Ability to work autonomously, with trust and ownership of a function that will shape the success of our platform
Willingness to learn and adapt to the education lifecycle and school operations
Benefits:
Opportunity to make a meaningful impact on the success of our platform
Chance to join a talented and creative team of change makers
Career growth via succession planning, internal promotions, and mentorship opportunities
Ongoing investment in professional development through industry and technology certifications
Mental health support through our Employee Assistance Program
About Us:
We are a forward-thinking organization dedicated to redefining the future through technology. Our Cloud Business Solutions team specializes in strategy, migration, and proactive management across large enterprise and small-scale cloud deployments.
How to Apply:
Please submit your application through our Careers page. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.

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