Workforce Analyst

6 days ago

Brisbane, Queensland, Australia Transport And Main Roads Full time

**Some of your responsibilities will include**:

- Use independent judgement to proactively analyse, manage and adjust resource and forecast plans, assessing operational performance on an intra-day, daily, weekly and long-term basis.
- Develop innovative roster modelling options and recommendations for moderately complex resourcing challenges and competing priorities, in line budgetary and Human Resource (HR) requirements.
- Create accurate workforce and demand forecasts, identifying key drivers and variances, and manage activities like leave, training and meetings to mitigate staffing risks by approving or redirecting discretionary requests to the Workforce Planning Manager.
- Advise and educate stakeholders on workforce data and analytics to support well-informed operational decisions.
- Influence and negotiate with stakeholders to optimise team operations and attend review meetings to address performance and future risks.
- Collaborate effectively to meet team goals, coach less experienced staff and foster a high-performing team environment.

**Requirements of the role**:

- Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights.
- Excellent communication and stakeholder management skills, with the ability to negotiate, influence and build relationships.
- Team collaboration skills and the ability to coach and guide others.
- Experience in workforce management, forecasting or resource planning would be well regarded.
- Knowledge of Genesys Cloud would be highly advantageous.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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