Workforce Optimisation Analyst

2 days ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a **Workforce Optimisation Analyst** to join the Member Engagement team based in either Brisbane or Melbourne.

As the **Workforce Optimisation Analyst,** you will be responsible for a range of workforce management activities including staff rostering and scheduling, monitoring performance on a daily basis and contributing to the member experience through the achievement of agreed service level targets. The dynamic management of resources across all service channels within Member Services to support first contact resolution and improve utilisation of resources is the primary function of this role. You will work closely with team members within the Workforce Optimisation team to determine short to medium term resourcing needs for Member Services.

**This role is available as a permanent/ full-time opportunity.**

We are **flexible** with location provided you can attend the Brisbane or Melbourne office at least once a week.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Knowledge and understanding of workforce planning requirements and methodologies.
- A high level of organisational and time management skills while responding to frequent demands of multiple stakeholders.
- A highly developed ability to build rapport with stakeholders, influence and negotiate in order to achieve an optimum outcome or solution.
- Ability to facilitate outcomes through strong communication skills, relationships, and stakeholder management.
- A demonstrated ability to deliver within agreed timeframes and manage a range of competing priorities.
- Ability to work and embrace a changing and growth environment with regular changing priorities and developing opportunities.
- Understanding of strategic priorities and performance metrics of the business unit in order to make resource recommendations to the Leadership team.

**How you'll benefit**

As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps**
- Health insurance

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