Client & Communications Manager

**Client & Communications Manager**

**At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients and our people, we shape decisions and experiences through media, content and technology.**

Wavemaker is a global media, content and technology agency. In Australia, we are currently ranked as the #2 Media Agency. We have over 250 people working across six offices: Adelaide, Brisbane, Melbourne, Sydney, Perth and Auckland, New Zealand. We are part of GroupM and WPP; the largest media buying alliance and marketing communications group in the world. For the last four years we have rated in the top 20 'Best Places To Work Australia', we pride ourselves on our culture and our people.

**About the role**

The role of the Client & Communications (Account Management and Media Planning) is the key point of contact for our clients, and the development, execution and delivery of media plans, delivering on strategy on time and in full. C&C is the first point of contact for the client and the team at Wavemaker on all plan related queries.

Develop strong communications/ recommendations across all channels (Paid, Owned, Earned) that are focused on exceeding your clients' expectations. The C&C Manager takes responsibility for all information flow within WM, working in collaboration with all disciplines and services.

**Skills & Experience**
- Passion for the media industry
- Well developed, up to date, media landscape knowledge (able to articulate current consumer insights).
- Is highly respected by clients when it comes to the media plan and its execution
- Attention to detail
- Clear and concise communication skills
- Problem solving mentality
- Media buying experience

**What Success looks like:
**In 3 months, you would have**:

- Have been introduced to key clients
- Immersed yourself in the team with an understanding of the status of all active and upcoming campaigns.
- Established collaborative relationships with all key stakeholders and internal reports.
- A strong understanding of and can clearly articulate the Wavemaker proposition, core C&C processes and our way of working.

**In 6 months, you would have**:

- Established yourself and the key point of contact for your account patch, seen as the 1st person for anyone to go to, to find out what is happening on your accounts
- Regularly using and able to demonstrate a strong level of comfort on the use and explanation of WM planning tools, processes and theories.
- Effectively briefing in internal WM and GroupM team members to ensure seamless transition from planning to execution
- Working well with your direct reports
- Actively participating in all WIP's both internal and external
- Demonstrated your ability to deliver on all aspects of the role in an efficient, effective and proactive way.
- Strengthened your key stakeholder relationships to deliver great team work consistently.

**In 12 months, you would have**:

- Beginning to take own larger campaign and strategic recommendations and planning for specific clients
- Taking on greater ownership for campaigns and clients - responsibility and volume. Proactively adding value to the team based on campaign performance
- Building strong relationships with clients, representing the Wavemaker team appropriately and ensuring that our campaigns are delivered to the highest quality
- Fully embraced WM planning tools and processes, and amble to fully explain in detail how they each work and how/ when to use them

**About GroupM Australia**

GroupM Australia takes pride in being a group built on a set of core values that extend to every aspect of our operation. We are committed to providing an empowering workplace that offers opportunities to learn, succeed and grow. GroupM is the largest media investment management company in Australia. _GroupM is an Equal Opportunities Employer. We believe that diversity is vital and positively influences the environment in which we operate. We are committed to fostering a diverse and inclusive work environment that is free of discrimination, harassment or bullying. Race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions, we encourage all applicants._