Support Coordinator

The National Disability Insurance Scheme (NDIS) helps people living with a broad range of physical, intellectual and psychosocial impairments in the form of funded packages. This means money they are able to use to pay for support and services they might need to go about daily life. Utilising funding can be tricky, especially for those that might face barriers in accessing, communicating and coordinating the services and support they need. This is where a Support Coordinator comes in

A Support Coordinator works directly with people living with disability and their families, helping them maximise the funding that the NDIS has provided. They play a pivotal role around the person receiving NDIS funding ensuring that funds are used and allocated correctly, connecting and coordinating people and services, providing feedback between parties, and providing reports to the NDIA.

Success in this role is helping someone utilise their funding in a way that they are able to meet all their goals and aspirations personally and as outlined in their NDIS plan.

**Tell me more about the role**

Currently, we have an opportunity for a full-time (Monday - Friday) permanent, Support Coordinator in our Caboolture office, in North Brisbane. This role is paid at a Level 4 under the SCHADS Award, which equates to $77,578 + 10.5% Superannuation per annum.

In this role your day-to-day responsibilities will include but are not limited to:

- Supporting and communicating directly with people living with disability, their families and other support networks to provide information and understanding of their NDIS plan
- Identifying the most appropriate services within the community to suit individual needs
- Advocating for, and supporting individuals to communicate their goals and aspirations to their stakeholder team and the National Disability Insurance Agency
- Attending home and community visits to check in on how things are going, and build relationships and networks
- Undertaking general case management of a person's file including official notes and reports
- Managing and monitoring a person's budget to ensure they are utilising all the funds available to them as per their NDIS Plan

Some of these points may sound complicated, however don't let this put you off -our comprehensive training and support will ensure you have the best chance of success in the role

Any experience you may have in health or community services, family care, other human services or in case management, is a great base to start as a Support Coordinator. However, we also value people who are passionate about assisting others in this field, are organised and process-driven, have solid communication and networking skills, are keen to learn, grow and make a difference

**Why choose to work at Mercy?**

Mercy Community appreciates the important work that each person contributes to the success of our programs and services. Being part of the Mercy team, means you have access to some fantastic benefits, such as we:

- Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need - saving you up to $144 if you need both cards
- Provide you and your immediate family free, professional and confidential counselling services. This includes specialised First Nations counsellors.
- Provide the opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits -up to $18,550 per annum is available to take advantage of

You may also be eligible to:

- Receive a pay bonus of $500 for a successful employee referral and
- Cash out your annual leave

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to plenty of other career pathways and opportunities in the broader Disability Supports programs, or in other programs and services across Mercy.

**Next Steps**

If you are interested in being considered for this role please submit your resume and answer a few short questions by following the prompts.

**_ About Us_**
- Mercy Community is a Catholic not-for-profit, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities. We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment._
- We have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities. Please visit our website to find out more about our dedicated team and the work we do._
- Mercy is committed to Safeguarding - taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need._