Customer Service Supervisor

3 days ago

Melbourne, Victoria, Australia First Class Hr Solutions Full time

First Class HR Solutions has been engaged by an **Award Winning Tourism Business **to find their next customer service supervisor This is NOT your ordinary supervisor role, so before you apply, check out the Need To Know.....

**NEED TO KNOW**
- This business pays **substantially above the award wage**
- This business is not easily accessed by public transport and is located in the **Grantville **area of Victoria - an easy 45 minutes from Dandenong, Pakenham, Frankston and 20 Minutes from San Remo
- You will be required to work a rotating roster that includes every 2nd weekend
- Very few finishes past 5:30pm (occasional evening shift for pre-booked functions)
- Free on-site parking
- Work with a family owned business that cares about their team

**The Role**:
You will be responsible for managing the shift that includes accepting bookings, managing team breaks, ensuring that tour groups are checked into the venue correctly, taking payments.... and assisting in the onsite cafe/bistro as needed.

You need;
- to have basic computer skills
- ability to use POS systems (experience in IdealPOS or similar a bonus)
- the ability to think on your feet, to engage with those from non-English speaking backgrounds and work well under pressure
- the want to grow your own career
- the ability to work across public holidays and school holidays (the busiest times of the year for the business)
- Willingness to obtain a WWCC, Police Check and RSA on appointment to the role
- be able to work in a small team, and ensure a harmonious work environment
- First Class HR Solutions encourages applicants from all backgrounds._

**Job Types**: Full-time, Part-time

Pay: From $28.50 per hour

Expected hours: 12 - 30 per week

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Rotating roster
- Weekend availability

**Experience**:

- Supervising: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 23/09/2024

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