It Service Desk Analyst

2 weeks ago

Melbourne, Victoria, Australia Corptec Technology Partners Full time

**About Corptec**
- Corptec Technology Partners is an international player in the areas of business transformation and organizational performance. Our diversified client portfolio includes Australia's best and brightest in FinTech, Retail, Telco, and Government organizations.

We're urgently hiring an
**IT Service Desk Analyst** to join our client. As a Service Desk Analyst, you will be responsible for providing service desk support functions for customers. You will provide technical assistance and trouble shoot issues over the phone and electronically.

**The role is based in Melbourne, due to start immediately. This is a full-time role.**

Corptec provides extensive learning opportunities for our long-term employees - certifications, employee rewards, managerial support, and client recognition are the cornerstone of our success.

**Responsibilities**:

- Serve as the first point of contact for customers seeking technical assistance over the phone
- Resolve high impact technical challenges across the IT environment, including problem management to ensure root cause issues are addressed
- Perform remote troubleshooting using remote desktop tools
- Record events and problems and their resolution in logs using ServiceNow
- Liaise confidently when engaging with our clients and provide outstanding customer service
- Maintain excellent communication with all end users and other members of the team

**Requirements**:

- Previous IT Helpdesk experience is required
- Excellent customer service skills and experience
- Experience working with ServiceNow to log, track, close tickets
- Experience in O365, Azure, and Active Directory
- Strong understanding of Windows 7 & 10 operating system
- SCCM/SOE experience is preferred
- Hands-on experience troubleshooting support issues across numerous enterprises
- Strong communication and interpersonal skills

Industry

Government & Public Sector

City

Melbourne

State/Province

Victoria

Country

Australia

Zip/Postal Code

3000

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