Relationship Manager Financial Institutions

**Help us deliver a better tomorrow**
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

**About the opportunity**

As **Relationship Manager, Financial Institutions** you'll take full ownership for a portfolio of our customers, you will lead the end-to-end management of client relationships, financial performance, and service delivery.

Joining our Retail, Brand & Marketing Division, you'll drive account growth, retain existing business, and ensure the seamless delivery of contracted services. Success in this newly created role means building strong senior relationships, improving service quality, and collaborating across the organisation to deliver value and innovation.
- This opportunity can be based in Melbourne or Sydney_._

**What you'll deliver with us**

In this role, you'll identify and qualify opportunities to expand customer accounts by cross-selling multi-product and complex solutions, working closely with internal specialists to develop and close new business. You'll also ensure a seamless customer experience by coordinating all interactions between the client and Australia Post's experts across service, sales, product, and implementation.

**You'll also**
- Develop and implement customer-centric strategic account plans to effectively prioritise sales and service effort, protect existing revenue, and ensure a deliberate approach to maximising revenue growth of AP's Banking, Financial services and government accounts.
- Manage account relationships by leading regularly planned sales and service calls with Senior Executive level stakeholders to explore pain points and ensure excellent customer experience.
- Engage with customers on key retention activities through the full lifecycle of the customer contract, including renewing existing contracts, conducting annual price reviews, and reviewing surcharge compliance.

**About you**

You're a seasoned relationship manager with a strong background in banking or financial services, confident in managing large, high-value clients. You thrive in end-to-end roles, bringing a strategic mindset to managing change, leading projects, and delivering results. You're not just a people person—you're a trusted advisor who knows how to find, keep, and grow business. You're considerate yet assertive - solution-oriented and not afraid to challenge the status quo when it means doing what's best for the customer and the business.

**You'll also need**
- Significant experience selling complex B2B solutions to large business customers including identifying, qualifying, proposing and closing sales opportunities.
- Sales discipline knowledge including sales techniques, account planning, business development, opportunity planning and reporting.
- Sound knowledge of banking and financial services regulatory and compliance environment is desired.
- Strong knowledge of solutions, products, services, new and possible technology offerings, industry players and developments in digital ecommerce.
- Strong knowledge of commercial, legal and contractual practices and obligations.

**How we'll deliver for you**
- Join one of the most culturally and linguistically diverse workforces in Australia, where we're all ages, genders and come from all walks of life.
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They're the TIES that bind our team together.
- Immerse yourself in the AP Way - where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

**We're delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.