Senior Programs Manager

Wayside Chapel has provided unconditional love, care and support to the most marginalised people on and around the streets of Sydney since 1964.
Our mission is to create a community with no 'us and them', and address underlying issues of inequality, wellbeing, and loneliness.
From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect, and love at the heart of what we doEvery day, we walk alongside people facing homelessness, addiction, mental health challenges, and isolation.
We provide care that is trauma-informed, respectful, and human.We are now seeking a Senior Programs Manager to lead and oversee the effective delivery of high-quality, trauma-informed services across our community programs.
This is a critical leadership role that blends strategic oversight with operational excellence, people leadership, and values-based decision-making.In this role, you will:Lead and coach Managers across diverse programs, ensuring trauma-informed, high-quality service delivery for all visitors.Oversee day-to-day operations, ensuring services run effectively and align with Wayside's mission and strategic goals.Drive continuous improvement by reviewing policies, procedures, and service models, using data and outcomes to strengthen impact.Support staff and volunteers through workforce planning, training, supervision, and performance developmentBuild strong relationships with external stakeholders to enhance collaboration and visitor support pathways.Ensure accountability for financial oversight, budgets, and expenditure within organisational policy and funding guidelines.Lead a culture of safety and inclusion by embedding WHS, risk management, and safeguarding practices.Promote wellbeing, reflective practice, and learning across all teams, ensuring Wayside remains a safe and supportive place for visitors, staff, and volunteers.Represent Wayside in external forums, networks, and partnerships, and contribute to the organisation's strategic direction.We're looking for a purpose-driven leader with (selection criteria)A relevant tertiary qualification in Social Work, Community Services, Psychology, or ManagementAt least 8 years' experience in a senior management role within the social or community services sector.A track record of leading complex service delivery in trauma-informed, multi-disciplinary environments.Strong people leadership skills, including staff development, conflict resolution, and supervision.Expertise in operational planning, risk management, and service evaluation.Deep commitment to social justice and the values of compassion, respect, and inclusionWhy Wayside?
Be part of a values-driven organisation making a real difference.Lead a committed and passionate team of community practitioners.Enjoy a supportive, inclusive, and mission-led workplaceFive weeks Annual Leave (for Full-time and Part-time roles)$15,900 of your annual salary tax-free through generous NFP salary packaging3x Flex Leave days (for Full-time and Part-time roles)Paid Cultural and Ceremonial LeaveAccess to monthly External Clinical SupervisionAccess to our Employee Assistance Program (EAP)To apply, please follow the "Apply Now" link.
Include your CV and a cover letter detailing your motivations and responding to how you meet the selection criteria.Wayside is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people.We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.
We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.Prior to an offer of employment, candidates will be required to complete the pre-employment checks, including a Police check, reference checks and Working With Children Check.Applications for this role will take you to the employer's site.Applications for this role will take you to the employer's site.Share jobJob SummaryThe Wayside ChapelJob posted on: 22nd Aug 2025Sydney > CBD, Inner West & Eastern Suburbs Sydney
#J-18808-Ljbffr