Product Support Advisor

3 days ago

Port Hedland, Australia Cummins Asia Pacific Full time
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems.
We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams.
We look to hire the best and then help you to become even better.We are looking for a talented Product Support Advisor (PSA) to join our team based at Brockman 4.
You will utilise your previous field service experience and knowledge of Cummins HHP engines to deliver a high level of support to the customer.
The role operates on an 8/6 roster flying in and out of Perth.
Flights are within the 8 Days, to allow a full 6 day's break.In this role, you will make an impact in the following ways:Deliver a first-class service to our customer prioritising fleet availability of the Cummins powered Hitachi & Komatsu equipment.Complete breakdown repairs and maintenance on siteDiagnose and repair various engines.Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Field Service SupervisorComplete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.To be successful in this role you will need the following:Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service.
Cummins engines is highly preferred.Solid diagnostic and IT capabilitiesStrong Communication skillsAbility to prioritise varying demands and act accordinglyHitachi/ Komatsu Experience Highly DesirableResponsibilitiesMechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service.
Cummins engines is highly preferred.QualificationsProduct Support Advisor - FIFO8 Days on, 6 Days off Tuesday to TuesdayFlys available from Albany/ Perth to SiteRio Tinto Brockman 4 Mine SiteHitachi & Komatsu experience desirableField Service Experience EssentialJob ServiceOrganization Cummins Inc.Role Category HybridJob Type TechnicianReqID 2415675Relocation Package Yes

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