Internal Operational Communications Officer

**The role**

The Internal Operational Communications Officer plays a vital role in supporting our frontline teams to do their best work. Fostering a culture of excellence within our high-performing team (Internal Operational Communications), this role assists the Senior Manager, Operational & Engagement Communications to manage effective operational and divisional communications across Sales & Service and Claims & Assessing teams. Your excellent writing skills and ability to manage fast-paced and ever-evolving projects will help the team manage our frontline knowledge systems and support better connections across our business. With a strong focus on collaboration and a commitment to driving our culture forward, this role is essential to making our communications informative, inspiring and engaging, helping our customer-facing teams to achieve their best.

If you're looking for a challenge and have an appetite to learn, we'd love to hear from you

*NOTE: Applications for this position MUST include a cover letter.

**Your day-to-day**

You'll:

- Drive effective, timely and accurate communications for frontline teams, incorporating strategic business messaging and critical divisional updates - the right message, at the right time, in the right channel
- Support delivery of communication and engagement plans to help embed important changes, support operating rhythms and drive connection for our contact centre teams.
- Draft operational alerts (Red, Orange and Green), leader briefs, divisional and leader updates, and newsletters.
- Assist with content creation for internal platforms.
- Share insights and analytics with internal stakeholders - always with a continuous improvement lens - and contribute to our monthly reporting.
- Triage, review and update scripting and procedures for our contact centre teams, ensuring information is accurate and always compliant.
- Assist with quality assurance audits to ensure knowledge management administrators are adhering to the governance framework.
- Take all reasonable directions to comply with A&G's workplace health & safety (WHS) and risk management protocols.

**What you'll bring to the team**:

- Highly developed written and verbal communication skills.
- Proven ability to learn new, complex systems and tools quickly
- Demonstrated initiative, attention to detail, time management, including the ability to manage competing priorities and meet deadlines.
- Self-motivated, with the ability to work autonomously.
- Skills and experience in graphic design are advantageous but not essential.
- Experience with video creation and editing software is desirable.
- A can-do attitude and willingness to learn new skills are essential.

**Our Perks**

This role is available at either our North Lakes or Sunshine Coast locations. Travel between sites will be required to ensure strong connections with our stakeholders and team members.

Our North Lakes offices are within walking distance of some of the north side's best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five-minute drive to the closest beach.

**The benefits of working at A&G**
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks
- **Options for leave**:

- life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we've got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes