Customer Success Manager
2 days ago
Customer Success Manager
This is an excellent opportunity to join a dynamic team and play a crucial role in ensuring the successful fulfillment of customer requirements.
Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.
Key Responsibilities:
Build and maintain strong relationships with customers to enhance their satisfaction throughout pre- and post-sales activities.
Cultivate and sustain strong relationships with customers to ensure high levels of satisfaction across both pre-sales and post-sales engagements.
Collaborate effectively with internal teams, leveraging their expertise as needed to enhance service delivery.
Deepen the organization's engagement with key customers, their on-site personnel, and their end clients.
Contribute to successful contract execution by consistently meeting defined Key Performance Indicators (KPIs).
Produce, refine, and deliver client reports in alignment with contractual obligations.
Review and prepare client-facing reports for external distribution, supporting clients in understanding and resolving any queries.
Plan and manage monthly business reviews, quarterly operational and security audits, and other compliance-related activities for clients.
Coordinate managed services projects, including sourcing quotes from partners and suppliers, and ensuring quality delivery with client approval.
Respond promptly to all client inquiries, covering operational issues and requests for project quotes or proposals.
Design and implement company policies and procedures to efficiently meet major customer requirements.
What We Offer:
A competitive salary and benefits package.
The opportunity to work with a dynamic team and contribute to the organization's success.
A comprehensive training program to help you develop your skills and career.
A supportive and inclusive work environment.
About You:
We are looking for a highly motivated and experienced professional who has a proven track record of delivering results in a fast-paced environment. You will be responsible for building and maintaining strong relationships with customers, and contributing to the organization's success by achieving performance objectives and enhancing processes.
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