Visitor Services Officer Grade 2

We are seeking to establish a Pool of Casual Visitor Service Officers at the WA Museum Boola Bardip for vacancies that may arise within the next 12 months, with the possibility also of Permanent, Fixed term, Full-time, and Part-time appointments.

About us

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State's natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

About the role

The Visitor Services Officer (VSO) provides a welcoming environment and high-quality experience for WA Museum visitors. They help to ensure the safety of visitors and staff within the Museum, as well as the security of the Museum Collection.

About you

We are seeking dynamic, self-motivated individuals who enjoy working in a positive team environment and delivering high quality customer service.

The successful applicant will be expected to:

• Relish working in a customer service environment.
• Be confident in public speaking to provide a high level of visitor engagement through advanced tours, and interpretive programs.
• Work well in a fast-paced environment.
• Process admission sales.
• Support public events and functions through either the event set-up and/or pack down, and through tours.
• Provide a high standard of security and safety for visitors and the Museum precinct.

How to apply

Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.

We require you to submit:

• A current comprehensive CV including the contact details of two Referees
• A statement of no more than two (2) A4 pages addressing the following essential work-related requirements. (Please provide relevant examples to support your claims):

1. Commitment to quality customer service.

1. Strong computer and multimedia skills.

1. Well-developed presentation and communication skills; and delivering information in an engaging way to diverse audiences.

**Note that the remaining work-related requirements will be assessed at a later stage in the recruitment process.

Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.

To submit your application, click "Apply for Job" button at the bottom of this page. Emailed applications will not be accepted.

If you experience technical difficulties applying online, please contact the RAMS Helpdesk on , in the first instance. For information about the process, please contact Human Resources on email, **

Further Information

If you would like further information on this opportunity please contact, Sophia Windele, Supervisor Visitor Services, on *** or email **************

Eligibility to Apply

To be eligible for appointment, applicants must have a valid Work Visa (for fixed term appointments), or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.

A current (within six (6) months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department's Police Record Screening Policy.

We will also require the following for this role:

• A current Working with Children Check.

Pool Recruitment

This Pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, fixed term, full-time, part-time, and casual appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this Pool, may be considered for subsequent, similar vacancies with the WA Museum and the Department of Local Government, Sport and Cultural Industries (DLGSC) for the duration of the Pool.

Equity and Diversity

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally- diverse backgrounds, and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal and Torres Strait Islander people are encouraged to apply.

Accessibility: If you have any communication or access needs that require adjustments to allow you to fully participate in the application and interview process, please contact the National Relay Service on the following numbers:

• TTY/Voice calls
• Speak & Listen
• SMS Relay – ***

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on