Configuration Manager

2 weeks ago

Geelong, Victoria, Australia Redwolf + Rosch Full time

4-6 month contract
- Geelong 3 days a week, 2 weeks working from home
- Great office
- Our client is seeking a strong configuration Manager, across various components of configuration and IT services.**Summary of role**:

- Own, develop and promote the Configuration and Knowledge processes
- Responsible for defining standards and policies for capture and maintenance of information about Configuration Items required to deliver IT services.
- Maintains a logical model, containing the components of the IT infrastructure (CIs) and the associations.
- Ensures that the IT organisation is able to gather, analyse, store and share knowledge and information.
- Develop training materials
- Ensure that all Customer, support employees and Service Desk employees are suitably trained to operate the Configuration and Knowledge processes and provided with the appropriate documentation and information where needed
- Is the architect of knowledge identification, capture and maintenance
- Maintain information about configuration items required for delivering IT Services including setting requirements for naming standards, auditability of CI's and CI change history and provide a reporting capability to inform other processes.
- Ensure a robust review of configurations is periodically undertaken from a cost/efficiency perspective and that opportunities for consolidation/decommission are identified and tracked.
- Maintain a logical model containing the components of the IT Infrastructure and their associations and/or dependencies
- Ensure that service asset procurement and tracking processes are in place and operable
- Ensure that the IT organisation is able to gather, analyse, store and share knowledge and information with respect to deployed services
- Perform periodic configuration audits to ensure accuracy of inventory associated with delivery of services
- Maintain controlled knowledge entries in Service management toolset

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