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General Insurance Portfolio Coordinator
2 weeks ago
Join a leading national provider of insurance services
- Work within a supportive, collaborative and progressive culture and company
- Ongoing opportunities to advance your career
Procare's Factual Investigations Division is seeking a
**General Insurance Portfolio Coordinator** whose key tasks will include initial triage, liaison with clients, allocation & management of GI field staff and quality control of the portfolio. The role will also include responsibility for compliance with relevant Codes, and could expand into investigator training & education and client management.
We are seeking a passionate and driven individual to work as part of a highly experienced, knowledgeable and collaborative team. We offer a thorough induction to the business and ongoing support from our dedicated management team.
**This is a full-time position based in our Head Office in Alexandria.**
**About you**
***
Your expertise and communication skills will be what you are known for You'll be curious and will continuously seek out ways to improve customer's experiences and outcomes.
More about you:
- 2+ yrs experience working in insurance in either claims or investigations;
- Up to date knowledge of the relevant industry legislation;
- Demonstrated experience working with key stakeholders in maintaining quality relationships and identifying areas of business development;
- Current Police Clearance (or a willingness to obtain if successful);
- Sound communication skills both written and verbal;
- Strong attention to detail, analytical thinking & problem solving;
- Honesty, integrity, a good team attitude & positive approach; and
- Genuine commitment to continuous improvement.
**Why Procare?**
***
We offer a thorough induction for all new starters across the business. We offer regular opportunities for career development and progression to suit your interests, stage in your career and skills.
From us, you can expect:
- A genuine and friendly working culture where our people are valued
- Excellent remuneration & benefits;
- A comprehensive induction and thorough training in our online case management system;
- Access to our external Employee Assistance Programme;
- The latest tools - Surface Pro, cloud case management systems, iphone;
- Our commitment to your work-life balance;
- Monthly and quarterly staff celebrations and awards as well as our annual events such as our Procare Cricket Day Charity Fundraiser, company-wide Christmas & End of Financial Year parties and more;
- An individually tailored professional development plan with regular training & development opportunities;
- **Secondment opportunities -**travel Australia;
- Ongoing opportunities for career progression to a National level.
From a family-started company to an ever-growing national business of 25 years, we're committed to being the most respected national insurance risk and solutions services business in Australia.
We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.
We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction.
If you are looking to join a focused and driven team, as part of a family-owned and led company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you
For more information,
