Quality Safety

**About us**

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of life for people in need. As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons' mental health.

**The opportunity**

The role of the QSR (Quality Safety and Risk) Officer works within the Mission and Mission in Action of HammondCare to ensure that, along with the Head of QSR, that HammondCare Health and Hospital Services have a focus on improvement of care, service, quality and patient & team risk and safety. The QSR Officer works closely with the services and with the Head of QSR to ensure that our services are aligned with HammondCare's philosophy of care. The role involves auditing and monitoring compliance, investigating incidents, supporting training on safety protocols, and ensuring adherence to healthcare regulations and accreditation standards. They collaborate with clinical and operational teams to drive continuous improvement and enhance patient outcomes while mitigating potential risks to staff, patients, and the organisation.

**_This a parental leave role, 4 days per week for 12 months._**

**_The role is based at Braeside Hospital with flexibility to work at other HammondCare sites depending on the needs of the business._**

**Key Focus Areas**
- Assist the Head of QSR/QSR Manager in investigations, reviews and audits as scheduled or triggered by changes in service delivery or requested by the Head of QSR
- Escalate concerns or sentinel events to the Head of QSR
- Support services in meeting the requirements of regulatory visits and other external visits and provide support during these audits.
- Quality improvement and auditing
- Risk Management and Mitigation
- Support services in understanding the effectiveness of the operations of their services, alignment with the Mission and Mission in Action and the ongoing trends

**What we can offer you**

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Additional leave purchase options and 14 weeks paid parental leave
- Flexible working options, including hybrid arrangements
- Discounts on everyday products and services
- Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
- Free access to independent counselling support for employees and families
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses
- Career and professional development opportunities

**Duties include**
- Work with the Head of QSR/QSR Managers to ensure HammondCare is providing the highest standard of care services by supporting quality assurance mechanisms
- Assist with internal quality auditing in each service on a scheduled basis and as required or triggered by emerging issues
- Work with the QSR Managers in establishing the context, identification, analysis and evaluation of risk
- Support the QSR Managers with the implementation and maintenance of systems designed to ensure a safe working environment
- In collaboration with other members of the QSR team ensure services maintain a focus on risk and quality improvement in service delivery
- Support the functions of the QSR team through record keeping, supply ordering and meeting schedules
- Monitor and investigate incidents, adverse events, and near misses
- Conduct root cause analyses and recommend corrective actions
- Support staff in incident reporting and learning from safety events
- Promote a culture of patient-centred care and continuous improvement
- Ensure compliance with national healthcare regulations and accreditation standards (e.g., NSQHS Standards, ISO, Aged Care Quality Standards)
- Prepare and support the organisation through accreditation and external audits
- Coordinate quality improvement projects across the organization
- Collect, analyse, and report on key performance indicators (KPIs) related to safety, quality, and risk
- Conduct audits, assessments, and reviews of clinical and operational processes
- Engage with staff, leadership, and external stakeholders to promote best practices
- Provide guidance and support on incident management and compliance requirements
- Lead and facilitate quality and risk committees and working groups
- Communicate key safety, quality, and risk updates to staff at all levels

**Who are you?**
- Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action.
- Bachelor's degree in Nursing, Allied Health, Health Science, or a related fie